I was travelling to Edmonton with my daughter, and we booked this hotel because we thought it was near the Mall. I also wanted a hotel with a complimentary continental breakfast. I phoned Holiday Inn's central booking, and booked the hotel in west Edmonton - but, there are actually two in west Edmonton! I thought I was booked into the... more

Less than 2 years old. 5 minutes from West Edmonton Mall. Close to the Yellowhead. Rooms are clean. Beds are comfortable. This was my fourth stay at this hotel. Restaurant has good food and good breakfast and Is open early. more

I must not have stayed at a Holiday Inn in a while because my expectations were pretty low. This hotel was selected due to it's proximity to the Mall (turns out it was still about a 5 minute drive to get there). The Hotel looked fairly new and the lobby was crisp and clean. When we entered our room the... more

Was quoted one rate but when checked in was given another. Request to be contacted by manaager but never was. In morning asked to talk to manager again, heard him say to tell me that he's not there. Bad service, never stay here!!! more

I made a reservation at the Holiday Inn West Edmonton hotel two months in advance. I called the hotel a month in advance to check on the reservation, and was told by the first clerk to hold the line. A different clerk answered the phone and said there was no reservation at the hotel, maybe it was at the Holiday... more

My stay here was an excellent one well worth the money. The hotel exterior and interior look brand new. The linen and bed was really comfortable. I asked for an extra blanket and it was brought up in good time. I was also able to get late check out without an issue. I would stay here again without hesitation. more

I booked 15 rooms for a sports team for two nights. Our stay was supposed to be a team rate that included breakfast vouchers for free breakfast each day we were there. We also wanted to be close to the West Edmonton Mall. There was a bit of confusion as some Holiday Inn websites say that this hotel is on... more