Our hockey team stayed here and we were very disappointed. Many of the rooms were so dirty, the guests had to change rooms. One family left and went to the Hampton across the street. The hotel is obviously old with a new stucco job on the outside to make it look new. When we first arrived we were read the... more

Stayed here with my mom for one night while on the Rocky Mountaineer trip. Paid the extra for Gold Leaf service/accommodations, however, they said this is the highest level of hotel in Kamloops. The room was clean but quite dated....old brown carpet and the room had this very strange odour. I turned the heat up to make the air conditioning... more

Arrived after booking with a very nice young man. I has asked for a quiet room away from noise. The hotel was at full capacity, and the room type that I wanted was not available, however they did their best to put me in a quiet part of the hotel. Unfortunately I was next to the exit door on the... more

Stayed here overnight while on the Rocky Mountaineer Train who had designated the hotel. I found it to be 4 star at least and I had a large room with 2 queen beds, large bathroom. The meal in the restaurant was delicious and the waiting staff were fantastic. I was most impressed. I did have trouble obtaining water and Coca... more

I was very hesitant when I had to stay in Kamloops for 2 nights. All the bad reviews. All the horrible, run down, smoke saturated old rooms. And Bed Bugs?? I stayed here once before, and some in our group stayed at a horrible, dark hotel down town. The Howard Johnson. Just brutal. I was fortunate to stay at the... more

We are another couple who were put in this hotel as part of our Rocky Mountaineer experience. We had been told it would be a 2 or 3 star hotel. As we had no idea we would be staying here we had no idea that the hotel would have pool facilities. We were pleasantly surprised by our room. It had... more

We had a "pet friendly" room for 2 nights. Probably outdated, but clean. Room service was INCREDIBLY fast with great food. Restaurant was casual...great service..excellent drinks. (pizza had too much sauce..but ribs appy's were to die for!) and Breakfast was nice and HOT. Pool was clean and quiet. No pics sorry :o( Liquor store was nice to have :o) Pub... more

I and my family stayed here for two nights. The first night the internet and the cable went out and stayed off until late morning! What a farce! Three kids and my husband stuck in a room with nothing to do or watch. When we asked for a discount on our second night the lobby staff claimed that it was... more

Hotel rooms are thick with a cleaning solution smell. We had to let the front desk know we wanted the sheet changed on one of the beds as it had a yellow stain on it. We've stayed here at least 5 times but it seems to be getting worse every time so won't be going back. more