We unfortunately visited this area over the busy New Year period and the hotel was seriously understaffed. We were actually shown into a room that was in pieces and then had to wait over 2 hours for another room. This was late afternoon/evening, we had been travelling all day and had to cook dinner that night. We were there for 5 nights and then had to change rooms halfway through our stay which was very disruptive. The rooms themselves were fine but the rest of the complex was very ordinary.
We had just come from Big White and as far as accommodation and friendliness, Sun Peaks just didn't stack up. Fortunately the skiing is great.
Maybe Sun Peaks needs to look at hiring staff from other countries as Big White does. (There were no staff shortages there).
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