A disapointing stay here this season, was looking forward to the legendary Canadian hospitality, all we got was indifferent Aussie attitude. I'll start with a positive: The room was spacious and very quiet. Otherwise; Rooms were not cleaned, towels may get refreshed if you are lucky, the bath was never cleaned, the hot tub looks like a festering swamp,reception staff... more

I stayed at the Inn at Big White for 9 days with my partner and 13 year old son - it was our first time in a Canadian ski resort and we thought it was fine, especially compared to what the same money would buy in a European resort. It was the last week of the skiing season, so things... more

We are just back from skiing in Big White. The Inn at big white was a hugh dissapointment. This is the 6th time we have been to Cananda and we were were surprised to find such poor service. The hotel is run by young Austalians on a "year out" and on minimum wage. They are all very friendly but there... more

We spent a few days skiing at Big White during December and stayed at the Inn at Big White. The staff we very helpful and courteous. The hot tub and pool were at the perfect temperature. The room was very clean and cozy with the corner fireplace. The general common areas of the hotel were well kept and clean. Very... more

My wife and I just returned from a weekend at Big White. We stayed at the Inn at Big White and were impressed. The rooms were nice and clean, the restaurant was good and the service was great. Upon arriving, we checked in at the front desk, and were given our keys and told where to park. By the time... more

Before heading out to Big White at the end of January I checked out the negative reviews of the Inn at Big White on Trip Advisor, and was left wondering if I had made the best choice of the three full-service hotels on the mountain. Luckily, my experience in no way resembled anything remotely negative and I felt compelled to... more

Very convenient place to stay just across from the village center in Big White. Good smallish swimming pool and shared hot-tub (working fine this year). Staff good, although they did seem a little slow on cleaning the rooms on some powder days :-) - contrary to other reports they were quite happy to do the dishes, and travelling with a... more

Friendly staff but that is about all that's good. Lobby + lobby washrooms are dirty (there was a smirnoff ice bottle under the sofa OVERNIGHT and no toilet paper + excessively dirty floors) $156/night, they offer to "make up" rooms but do not do dishes, or beds (if there are personal belongings nearby). in fact, if YOU dont do your... more

Surprised to find this hotel is badly run down. At $156.00 per nite I expected a reasonably well managed and maintained establishment. Location and parking is OK. Problems are as follows: Staff are generally ill-mannered and inattentive. The in-hotel restaurant refused to charge the bill to the hotel because they said the hotel was slow to pay them. The restaurant... more