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Colonial Motel


Colonial Motel
950 Terminal Avenue North, Nanaimo, British Columbia V9S4K6, Canada

Reviews you can trust

57% Recommend
3.5 of 5 stars 14 reviews
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By trip type
All (14)
[ Date ] [ Rating ]
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4 of 5 stars
Nanaimo BC
12 Nov 2009 | Trip type: Couples
0/4 found this review helpful

I have stayed here several times and always had a good time - none of the problems mentioned by some of the reviewers. The rooms are clean and the beds are very comfortable. The motel is near the road so can be noisy when traffic is heavy. The upstairs rooms are quieter than the kitchenettes. It getting more popular and... more

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5 of 5 stars
London
21 Jul 2009 | Trip type: Business, Couples
0/6 found this review helpful

We arrived in Nanaimo and went straight to the Visitor Centre as we had no idea where to stay. They had just recently been to visit this motel and commented that it had newly been redecorated and was a fantastic price for what you got. They kindly rang and booked in for us and we met Jane when we arrived.... more

Management response from
jchiNanaimo, owner

Many thanks. We have had some false statements posted with no retractions and so we appreciate you taking the time to put something genuine out there for us.

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1 of 5 stars
Vancouver, BC
25 May 2009 | Trip type: Couples
7/7 found this review helpful

Since the entire experience with this motel was horrendous, I don't know where to start. First off, the reservation process is difficult. You cannot get a confirmed booking online, and the front desk doesn't answer their phone. When the lady finally answered my call, she was extremely rude, short, arrogant and unprofessional. Her name is Jane, I think she is... more

Management response from
jchiNanaimo, Owner

Thanks for your common. In order to keep our high standard as a clean and comfy place. Jane's honorable character always gives those who smoking in rooms, or whoever creating a disturbance a hard time. I will ask her and make sure she improves her skills about handling "special cases". All our rooms are paid in front, I don't know...

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3 of 5 stars
Canada
10 Mar 2009 | Trip type: Couples
5/5 found this review helpful

When I called the lady who answered seemed to be bothered by my call or something. But when I got there she didn't seem so rude. She even gave me an upgrade on the room with no extra charge which was great! But at check out time, we where a little late getting out (forgetfull of the time change, oops!)... more

Management response from
jchiNanaimo, owner

Thank you for your comments about the hotel. We appreciate the feedback and continue to use this to help us provide better service and accommodation to our guests. Our check out time is 11:00am. If you could let us know you need late check out in advance, I believe we will do our best to reach your request. Please accept...

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2 of 5 stars
Comox Valley
25 Aug 2008
6/6 found this review helpful

When we first called to book the room, the lady that picked up seemed to be so inconvienced to answer to our questions!!!! (Since when is it the customers fault if the owners having a bad day) I hope you also dont want to sleep past eight in the morning either because that's when they decide its laundry time!!!!$%&*! Dont... more

Management response from
jchiNanaimo, owner

Thanks for your comment. Unfortunately, we do not have guest laundry facility. You must posted your common to wrong motel. We are located at 950 Terminal Ave. Thanks.

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1 of 5 stars
Vancouver, Canada
17 Sep 2007 | Trip type: Friends getaway
20/20 found this review helpful

To start out our stay, the front desk lady was rude and irritated that we disturbed her to book our rooms (3:30 in the AFTERNOON). We book 3 rooms in the hotel and left for the day. The next morning the woman barged into our room, without knocking and started threatening us. She then cut the power to our room... more

Management response from
jchiNanaimo, owner

Thanks for your comment. We always do our best to provide best service to our guests. If any guest disturbs other guests or ignore no-smoking, no-drug policy. Sorry we have to have actions to protect other guest. We appology that you did not have a good experience with your stay. Thank you

A great stay
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5 of 5 stars
AB
13 Aug 2007 | Trip type: Solo travel
0/13 found this review helpful

This has been a great stay. The motel is very comfortable with a very reasonable price. We were here for a week, and would recommend it highly, upgrades are being make starting with the beds, VERY comfortable. Great managers, friendly, helpful 10 out of 10. Try it! more

Refund given
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2 of 5 stars
PoppyPoppy
12 Aug 2007 | Trip type: Family
1/8 found this review helpful

Just like to update my review of Colonial Motel - I had correspondence from owner and he has refunded one nights stay as we checked out one day early. This was very good for customer relations and also he explained the smell was shellfish from his customers, so that explains that and it probably wont always be there. more

Reservations
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2 of 5 stars
Vancouver
13 Mar 2007
14/15 found this review helpful

Phoned for reservation -- motel was full but reservation female was very unfriendlyand abrupt. . more

Great place!
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5 of 5 stars
Santa Cruz, CA
20 Sep 2006 | Trip type: Couples
5/21 found this review helpful

Really really liked this place. The operators were fantastic. Mike continually went out of his way to make sure we had a great stay not only in this motel, but in Nanaimo as well. The room (203) was newly remodeled, and was extrememly clean. Everything was brand new: the bathroom fixtures, the refrigerator, the remote-controlled air conditioner, the microwave... everything.... more

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Colonial Motel Also Known As

  • Colonial Motel Nanaimo
  • Colonial Hotel Nanaimo
Address: 950 Terminal Avenue North, Nanaimo, British Columbia V9S4K6, Canada
Nanaimo hotels Colonial Motel
3.5/5.0
14