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Plaza 500 Hotel & Convention Center


Plaza 500 Hotel & Convention Center
Hotel class 3 of 5
500 West 12th Avenue, Vancouver, British Columbia V5Z 1M2, Canada
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Traveller Reviews

53% Do not recommend
3.0 of 5 stars 81 reviews
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By trip type
All (81)
[ Date ] [ Rating ]
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5 of 5 stars
smithers, bc, ca
18 May 2009 | Trip type: Friends getaway

I booked this hotel through Expedia for a friend and myself. We were going to see Madonna at BC Place. The front desk staff were very very helpful, friendly, and courteous. We inquired about transportation and the lady gave us some great information, including the bus route that we jumped on right across the street. The route went right down... more

Overrated
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3 of 5 stars
Chicago
11 May 2009 | Trip type: Couples

Hotel had an impressive lobby and the room had a great view but that was about it. The staff was friendly enough but not a single ice machine on any of the 17 floors worked. After I called to have some sent up, it took 40 minutes. The room had water damage near the sink and the floor underneath looked... more

Average
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3 of 5 stars
Seattle
5 May 2009 | Trip type: Couples

We stayed here because we were doing the Vancouver marathon and needed a cheap place to stay for the night. It was very close to the starting line, which worked out well for us, but very far from the downtown, which is a bummer if this is your first trip to Vancouver. Since we live in Seattle, we didnt care... more

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2 of 5 stars
Vancouver BC
3 May 2009 | Trip type: Business, Solo travel

I booked this on Hot wire after many GREAT experiences with them. WOW what a let down! Upon my arrival -Front desk staff were not very friendly or helpful. My room was very outdated (decor rugs ect) . The view was of a parking lot/alley. And the toilet was disgusting! It looked like someone had NOT flushed it (i don't... more

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1 of 5 stars
Seattle
1 Jan 2009 | Trip type: Solo travel

Hello To Everyone, I apologize for the late review as I have been without an internet connection for over 1 month now and having come back from a backpacking adventure I wanted to let you know about my stay at this hotel. I stayed at this hotel and found the whole experience a big joke! The front desk clerk (dark... more

Management response from
curiousperson29, Director of Guest Services

At the Plaza 500 hotel we are committed to ensuring every guest enjoys their stay. That being said, we are sorry to hear about the complaints made by the guest below. The service standards at the Plaza 500 are consistently being reviewed and we believe that the slow service at the front desk was an isolated incident and steps have...

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3 of 5 stars
Huntington Woods, Michigan
1 Jan 2009 | Trip type: Business, Family

This was an adequate but not particularly good hotel. It was convenient for our family gathering nearby, but as pointed out, not that convenient for doing things downtown. We managed fine with taxis (because there were 4 of us it was often cheaper than the bus to get downtown). The fire alarm also went off early in the morning during... more

Acceptable
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3 of 5 stars
Sydney, Australia
13 Dec 2008 | Trip type: Business, Solo travel

Needed to stay here on business to Vancouver in December 2008. I had never been to Canada before. The hotel was located conveniently for me, but for those visiting Vancouver, this place is south of Downtown, so you need to take the 15 bus or a taxi in. Alternatively, its about a 30-45 minute walk. I arrived needing change for... more

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2 of 5 stars
Montreal
8 Nov 2008 | Trip type: Business, Couples

Upon arriving at this hotel, we were greeted by friendly staff, only to find that all of the amenities listed on their website are at an additional cost, such as the Wi-fi internet, and the gym. Frustrated, but in need of a place to stay we took the room. The room was clean and spacious, but we were awakened at... more

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2 of 5 stars
Vancouver
23 Sep 2008 | Trip type: Friends getaway

Booked this one for a last minute stay on Priceline. I live locally but prefered to have a hotel closer to downtown for convenience sake. Paid about $85 plus tax and a HUGE $20 parking fee (I think it was $20). Rooms are basic, reasonably clean, but some areas of the hotel need a make over. This is a hotel... more

Ho Hum
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2 of 5 stars
new orleans
14 Aug 2008 | Trip type: Couples
2/2 found this review helpful

Got a rate of $129 per night through Priceline. I may have over paid. This hotel is in need of a makeover. The lobby is nice and, overall, the staff is pleasant....but, the room we had was a DUMP! It's too far out and you'll need a taxi to downtown Vancouver and Granville Island. I would not recommend this hotel.... more

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Plaza 500 Hotel & Convention Center Address

500 West 12th Avenue, Vancouver, British Columbia V5Z 1M2, Canada
Vancouver hotels Plaza 500 Hotel & Convention Center
3.0/5.0
81