We booked this hotel over the one in town (Hotel & Suites) because Intercontinental Hotel's website says this one is highly commendable (by who I wonder?!). The hotel is old, the reception staff is condescending, the room very small, the toilet bowl choked....there is no end to it. Even though we are 'Royal Embassador' member, so what?
We took up...
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We appreciate this reviewer's willingness to share her feedbacks. While we are sorry for not being able to provide him/her with an experience that meets his/her complete satisfaction, we would like to address a few aspects that might have been perhaps miscommunicated between all parties involved:
-Our commendable status is generated by a guest service index that surveys hundreds of...