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Robsonstrasse Hotel & Suites


1394 Robson St, Vancouver, British Columbia V6E 1C5, Canada
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Reviews you can trust

52% Do not recommend
2.5 of 5 stars 27 reviews
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By trip type
All (27)
[ Date ] [ Rating ]
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1 of 5 stars
Burlington, Canada
18 Dec 2009 New
1
person found this review helpful

The exact same thing happened to me as UnhappyOlympicGuest . You cannot speak with a live person regarding your problem and they even stopped replying to my emails. I had to contact the credit card company to get the money back. It took 1 1/2 months to recover this. Not only this, it only left me a few months to... more

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1 of 5 stars
Midwest, United States
29 Oct 2009 | Trip type: Couples
1
person found this review helpful

Like the last reviewer, I had my reservation for the 2010 Olympics canceled by the hotel several weeks ago. I had booked my stay back in Dec 2008 and they had already charged my credit card the full amount. They claimed that the online booking system we were using experienced a computer glitch that had canceled the reservation. However, during... more

Management response from
cole01, Manager

I have read this and other similar complaint and we have corresponded with the guests. The problem lies between the booking system and the guest. The problem is that that is is symptomatic to a root online booking system is interfaced with to our server. The online booking system was setup so the hotel would not be dealing with telephone...

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1 of 5 stars
Washington
25 Oct 2009 | Trip type: Family
1
person found this review helpful

After having booked a hotel room over one year in advance for the 2010 Winter Olympic Games, the Robsonstrasse Hotel canceled my reservations, leaving me only a couple of months to find other accommodations. (I still have not found lodging for the Olympic Games.) They indicated that I had canceled the reservation, when in fact I did not. They did... more

Management response from
cole01, Manager

I have read this and other similar complaint and we have corresponded with the guests. The problem lies between the booking system and the guest. The problem is that that is is symptomatic to a root online booking system is interfaced with to our server. The online booking system was setup so the hotel would not be dealing with telephone...

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5 of 5 stars
saskatchewan
9 Oct 2009 | Trip type: Solo travel

I'm repeat business with this hotel and as always I was treated wonderfully and even given a free upgrade to a larger room for the booking price ($84 + tax) of a standard guest room. I'm always well taken care of while staying at the Robsonstrasse. The staff are always friendly and curteous. They do their hardest to make all... more

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1 of 5 stars
ontario
20 Jul 2009 | Trip type: Family
1
person found this review helpful

great people and an excellent location though the blood stains on the sheets were a little gross more

Management response from
Ashif Halani, manager

I am the manager responding top this complaint. Let me assure you all that we have a 3.5 star canada select /Tourism BC approved accommodation. The approval status requires strict standard to be maintained at all times. Inspections are annually and unannounced . As fare the bed sheets found bloody, is highly exaggerated. We send all our sheets out for...

Amazing
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4 of 5 stars
California
2 May 2009 | Trip type: Couples

This hotel was recommended by friends who stayed here. The room was terrific and the value was great considering the downtown location, I would highly recommend this place to everyone. I did read the reviews left by people and I was initially skeptical. Having stayed here, I dont believe the negative reviews left by others. I think people tend over... more

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1 of 5 stars
Kelowna, BC
29 Oct 2008 | Trip type: Family
2
people found this review helpful

Those looking for Olympic accommodations BEWARE. Read reviews below and also call the Better Business Bureau at [-] to review reports on this Hotel. Also contact [-] as they are reviewing this hotel. Tourism BC will not allow hotels who conduct themselves in such a manner to state that they are an “approved accommodation.” The owner of this hotel has... more

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4 of 5 stars
Alberta
12 Oct 2008 | Trip type: Couples

I booked by phoning the Hotel. Although the reservation clerk seems preoccupied and placed me on HOLD I eventually booked the room and gave him my credit card number. I did ask him about the parking and he told me how I could get access to the gated secure parking that the hotel has prior to checking in. This was... more

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1 of 5 stars
BC
27 Sep 2008
1
person found this review helpful

I found the Robsonstrasse hotel on the BC tourist guide and was impressed with the affordable rates and the 3.5 star rating. I contacted the Robsonstrasse directly to book 2 nights stay. The first signs of questionable business practices were: no email confirmation for the reservation and was told that the reservation would be cancelled if I arrived later than... more

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5 of 5 stars
Bangkok
28 Aug 2008

My little lady and I were in town from Bangkok in early August 2008 and were extremely delighted with the service and comfort of the Robsonstrasse hotel. The beds were the most comfortable we had slept in on our entire trip and the location was incredible. For an inexpensive, clean, safe and friendly hotel, check in to the Robsonstrasse! We'll... more

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Robsonstrasse Hotel & Suites Also Known As

  • Robsonstrasse Hotel Vancouver
Address: 1394 Robson St, Vancouver, British Columbia V6E 1C5, Canada