We took advantage of a Living Social deal for a two night stay in a 2 level suite. The pictures made it look like a palace. When we arrived they were very nice and got us into our room more than 2 hours before their stated check-in time. Very nice staff.
We we got to the room it looked like...
More
Stay here couple of times per year during our training and visits to Canadian Coast Guard Auxiliary. Convinient location, great rooms, friendly service.
More
Dear Mr. Kessler,
Thank you very much for your feedback; I am happy to hear from a guest who frequents our Hotel often, because as I said before, this is true test of our standard levels of service and our consistency of service.
I am thrilled to read you enjoyed our great location, rooms and service, most of all our...
More
I stayed here whilst on business in Victoria for just over a fortnight. The hotel does feel a little dated but it appears well maintained and my room was well cleaned. The room I had was very spacious with a reasonably comfortable bed. I was fortunate enough to get a high level room facing the harbour which gives a beautiful...
More
Thank you very much for your feedback; I am happy to hear from a guest who stayed for over 14 days, this is true test of our standard levels of service, because maintaining consistent service over this many days, truly measures a businesses success.
I was disappointed to read about your Vic’s Steakhouse experience but happy to report we just...
More
An old hotel in need of a facelift on the outside, but great on the inside. We had a 1 bedroom suite on the 11th floor and the views alone were worth the price. Uninterrupted 180 degree views of the harbour kept us fasinated day and night, and walking into the town, inner harbour or Victoria Clipper wharf took only...
More
Thank you very much for your feedback; I am just thrilled to read about your enjoyment of our wonderful famed Inner Harbour, a spectacular view indeed. We are blessed being only one block from the Inner Harbour and having 12 floors, over 65% of our rooms have terrific views like you enjoyed.
Other good news is of our planned renovations,...
More
Our daughter booked her wedding reception here and we're glad she did! The facilities were beautiful and the staff was phenomenal! They couldn't have been more accommodating. They provided us with a person to supervise and assist with the setup and decorating of the reception room and allowed my daughter's custom decorations which many hotels do not. Our helper fetched...
More
Thank you very much for your feedback; I am just thrilled to read about your daughters wonderful event, I will be sure to pass along my thanks to Laura, our Wedding Specialist and Roger, Angela and Michael our Banquet Captains, I am very proud of the service they provide day in and day out.
A wedding is indeed a special...
More
We stayed there last fall, very good price of about $90 or so. Parking was extra though. Well located on a quiet nearly residential street, near the Parliament Building, waterfront, short walk to the Empress Hotel and downtown. We had a room on the back of the building, looking onto a roof section, and vents, as well as a highrise....
More
Thank you very much for your feedback; I appreciated you taking the time to share your experience, even if your views were not as desired. Next time be sure to ask for a “Superior Room”, they all have fabulous views and we do infact have balconies on the front side, great to sit and enjoy the famed Victoria Inner Harbour,...
More
Great price and location. Comfortable room but busloads of HS kids in the halls kept it noisy all night. The staff seemed unresponsive and asked us to talk to them about the noise.
More
Thank you very much for your feedback; I appreciated you taking the time to share your experience. As I live on property, I agree, some times our guests can be loud, celebrating an anniversary, a wedding or a big win in hockey or soccer, whatever the issue, our Front Desk do try their best to control the noise volumes and...
More
We were very pleased with the service at the front desk. When we explained we were celebrating 30 years since our last visit along with a business trip, we were upgraded to a suite. What a wonderful experience. The meal we had at the restaurant was a bit expensive, but it was fine dining after all. The pool and area...
More
Thank you very much for your feedback; I appreciated you taking the time to share your opinion on our hotel, especially as you have been coming here for 30 years – wow, thank you very much !
I hope you enjoyed your meal in Vic’s Steakhouse, our new Executive Chef has created a wonderful new menu and we have received...
More
This is a hotel that I have stayed in the most in my life - more than 50 times. A great location with decent size rooms many overlooking the beautiful Victoria Harbour. The problem is the dated look, old elevators, TVs and phones, water that turns brown when stored in a glass or mug, expensive parking ($15 plus tax) and...
More
Reviewed 19 July 2010
Thank you very much for your feedback; I appreciated you taking the time to share your opinion on our hotel, especially as you have been coming here for so long.
You are correct in your comments regarding the TV’s and phones etc., however the good news is that we are slated for renovations in 2012 and this will bring our...
More
Myself and over 300 journalism students across Canada stayed here for a conference, and there was a nasty norovirus breakout that made national news. Apparently the Vancouver Healthy Authority said it had nothing to do with the food and that it must have been one of us delegates who started it. So we researched, and several of us have our...
More
Thank you very much for your feedback; I appreciated you taking the time to share your experience. As I live on property, I agree, the whole experience was a difficult one for all, our guests, our associates and for the Vancouver Island Health Authority (VIHA), but one comment I can make is how wonderful everyone was, how great to see...
More
391 Reviews
254 Reviews
249 Reviews
