I made reservations for several days stay at the Blue Spruce chalet for this summer. First via email, then by telephone I corresponded with Blue Spruce Lodge regarding availability, rates and policies.

I was informed that a deposit equalling 1 night's stay was required to hold the reservation, with full payment for the entire stay being due 60 days prior to our first night's stay. Any cancellation after fulll payment had been made would result in forfeit of the 1 night's deposit. A rental policy/agreement was faxed to me, which I read, executed and returned.

We ended up having to cancel our reservations due to cancellation of our entire trip up to Whistler - and I called and cancelled almost 4 months prior to our first night's stay- plenty of time before any monetary penalties would be incurred, I thought. On the phone, the woman I had been corresponding with said it was no problem, and she would refund the money in full.

A few days later via email, I was... more