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The Marlborough Hotel Reviews, Winnipeg

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The Marlborough Hotel

2.0 of 5
331 Smith Street, Winnipeg, Manitoba R3B 2G9, Canada (Downtown Winnipeg)
Hotel amenities
The Marlborough Hotel
28 traveller photos
Ranked #45 of 61 hotels in Winnipeg
2.5 of 5 stars 127 Reviews
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127 reviews from our community

    Trip type
Traveller rating
    8
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    47
Date Rating
Bloomington, Minnesota
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
“It's stuck in time and not a great”
3 of 5 stars Reviewed 12 May 2013 NEW via mobile

It was a very disappointing room. My check in included a drunk guy who clearly urinated on himself trying to reach someone on the hotel phone. Security was trying to assist... but off that first impression I should have left. The place has a worn out feel and clearly needs some care. The elevator has never been cleaned. The carpets... More

Was this review helpful? Yes
Chris D, General Manager at The Marlborough Hotel, responded to this review
13 May 2013

Dear DS Weimar, Thank you for posting your comments on your recent stay. I do apologize for your first impression of the hotel being a less than positive one. Our security makes every effort to prevent incidents like that from happening. As for the comments regarding your rooms condition, we are currently in the process of doing as you suggested... More

Souris mb
2 reviews
1 helpful vote 1 helpful vote
“stayed many times”
4 of 5 stars Reviewed 9 April 2013

i have enjoyed staying at this hotel many times,and i plan on staying again this weekend and at the end of the month. yes there are a few problems as with any hotel in winnipeg. What you have to remember is this is DOWNTOWN winnipeg. i have stayed at many hotels in the city and find that you run into... More

Was this review helpful? Yes 1
Chris D, General Manager at The Marlborough Hotel, responded to this review
13 May 2013

Dear Mandy-Landers, Thank you for taking the time to post your comments. I am glad that you have enjoyed your previous stays as well as the pool and water slide. Our staff and management certainly appreciate your comments. We look forward to your next visit. Sincerely, Chris Dubberley General Manager The Marlborough Hotel More

Edmonton, Canada
1 review
2 helpful votes 2 helpful votes
“Look Elsewhere”
2 of 5 stars Reviewed 26 February 2013

Don't allow the history of the place or web site fool you, the Marlborough is an old lady well past her prime and in need of serious upgrading. The hotel serves 'regular' paying customers and families and others apparently receiving long term social assistance. Two business associates moved hotels during our stay; one because she was verbally accosted at the... More

Was this review helpful? Yes 2
Chris D, General Manager at The Marlborough Hotel, responded to this review
28 March 2013

Dear SussexGeezer, Thank you for taking the time to post your comments and my apologies if we did not meet your standards. I have taken your review and discussed it with all hotel departments as I was very concerned about what was written. Our dining room staff has been given specific direction on room service orders and housekeeping has been... More

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kipling sask
1 review
4 helpful votes 4 helpful votes
“good place to stay”
4 of 5 stars Reviewed 24 January 2013

I have read many reviews about this hotel and was going to pass it up,but the price and location was too good to pass up.When I arrived the desk clerk was very friendly and helpful with parking since it was -28 and I wanted to plug my truck in.There is a private lot less than a block away and for... More

Was this review helpful? Yes 4
Chris D, General Manager at The Marlborough Hotel, responded to this review
12 February 2013

Dear Budguy1059, I would like to thank you for taking the time to post your thoughts on your stay at The Marlborough Hotel. I am also glad that you did not pass up an opportunity to stay at our hotel – despite some negative comments that you may have read. I hope that others will follow your lead and see... More

Brandon, Canada
1 review
3 helpful votes 3 helpful votes
“If you value your life, STAY SOMEWHERE ELSE!”
1 of 5 stars Reviewed 14 January 2013

We chose this hotel as it is located across the street from the Burton Cummings Theatre, where we were attending a concert. The website implies it is old world charm. WOW! Nothing could be further from the truth. At check-in, we had to fight with the staff to receive the rate we were quoted on-line, and in hind site, we... More

Was this review helpful? Yes 3
Chris D, General Manager at The Marlborough Hotel, responded to this review
20 February 2013

Dear c. l As you have had an opportunity to post your comments regarding your stay at The Marlborough Hotel I feel obligated to respond – despite your request that I do not. The Marlborough Hotel services thousands of guests over thousands of room nights every year. Our complimentary breakfast is one of the highlights for many of our guests... More

Churchill, Canada
2 reviews
2 helpful votes 2 helpful votes
“Nice staff and location”
3 of 5 stars Reviewed 10 January 2013

The hotel has really nice staff, very helpful. The complimentary breakfast was ok, unfortunately not enough food to be satisfied for a morning meal. The rooms and bathroom were not clean, but clean enough to not run away immediately. Location is very good, close to downtown, the train station en bus stops.

Was this review helpful? Yes 1
Chris D, General Manager at The Marlborough Hotel, responded to this review
16 January 2013

Dear Wilma128, Thank you for taking the time to post your comments on your stay at our hotel. I am glad that the staff were helpful while you were here. I do apologize that you feel you did not receive enough at breakfast as we do offer a selection of hot items not just your standard continental breakfast. I do... More

Minneapolis, Minnesota
1 review
2 helpful votes 2 helpful votes
“Overpriced and Unsafe”
2 of 5 stars Reviewed 6 January 2013

The staff was nice and helpful, but the area and condition of the rooms were not very nice. We had problems coming into the hotel late at night due to them checking names for security and them not putting our names on the list. This was extremely annoying after a night out in the downtown area. The room was extremely... More

Was this review helpful? Yes 2
Chris D, General Manager at The Marlborough Hotel, responded to this review
9 January 2013

Dear 936Traveler, Thank you for the kind comments regarding the staff at The Marlborough Hotel. I am sorry that the hotel itself did not achieve the same level of satisfaction. I have noted the concern regarding the location and your feeling unsafe at our ice machines – while I can’t move them we will certainly look at making sure that... More

Mobridge, South Dakota
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Parking is an issue”
2 of 5 stars Reviewed 5 January 2013

On a business trip, my son and I spent the night here. We picked the place mostly because my son had stayed there several times while attending collage in North Dakota 15 years ago. The Marlborough was built about 1914 and was once a grand hotel. They didn't need parking back then, so there is no onsite parking. A block... More

Was this review helpful? Yes
Chris D, General Manager at The Marlborough Hotel, responded to this review
9 January 2013

Dear rrfrey, I am glad that your nights stay met your needs on your trip and thanks for the comments regarding the deficiencies with your room – we will certainly investigate and correct the leak and peeling paint. Our hotel is near a number of parking lots all within the same price range but we do recommend the surface parking... More

Folkestone, England
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
“Edwardian Elegance”
4 of 5 stars Reviewed 21 December 2012

A well maintained older hotel with a lot of character. The room was comfortable and quiet. Breakfast was great! The staff were polite and pleasant. Makes a good base for a short stay if you want to remain in the downtown area and don't need a car. Ideal for shops, museums and the Via Rail station.

Was this review helpful? Yes 1
See 6 more reviews by Numismatist for Winnipeg
Chris D, General Manager at The Marlborough Hotel, responded to this review
24 December 2012

Dear Mumismatist, I am glad that you enjoyed your stay at The Marlborough. Our location in downtown does make it a convenient and comfortable location when in town on business or leisure. We certainly look forward to seeing you in the future. Sincerely, Chris Dubberley General Manager The Marlborough Hotel More

Boise, Idaho
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“I really appreciated the managers' help”
5 of 5 stars Reviewed 19 December 2012

I have to admit I have never stayed at this hotel, although I hope to do so in the future. But I have spent time looking over the lobby, the bar, etc. These areas of the 100-year old hotel are beautifully restored while maintaining the old look. Several weeks ago I contacted the hotel asking if there are any items... More

Was this review helpful? Yes 1
Chris D, General Manager at The Marlborough Hotel, responded to this review
24 December 2012

Dear NMR3837, I am glad that we could help with your request and that you got to see the hotel that has so many fond memories for your mother-in-law. Best wishes in the New Year, Chris Dubberley General Manager The Marlborough Hotel More

 
 
The Marlborough Hotel
The Marlborough Hotel
2.5 of 5 stars 127 reviews
Enter dates 1 night 2 nights
 
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Additional Information about The Marlborough Hotel

Address: 331 Smith Street, Winnipeg, Manitoba R3B 2G9, Canada
Region: Canada > Manitoba > Winnipeg > Downtown Winnipeg
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #45 of 61 hotels in Winnipeg
Price Range: £
Hotel Class:2 star (2*)
Reservation Options:
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The Marlborough Hotel
331 Smith Street
Winnipeg, Manitoba R3B 2G9
Canada
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