As you approach the reception desk, be prepared to be called "hon", "dear", "sweetie", or some other equally inappropriate term. Apparently the staff here isn't aware that use of these "terms of endearment" is disrespectful, condescending, and offensive. We had the same experience in Tattinger's, the on-site restaurant, which I wouldn't recommend. The fact that it was empty at lunchtime...
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Thank you for your candid review. We have launched a new "Stay Real" program for customer service and aim to ensure appropriate and friendly service at all times. We will certainly look into your comments. Regarding the restaurant, there are sometimes quieter days especially in January, however if you look on our restaurant Tattinger's trip advisor page there are many...
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