Arrived at this hotel for an overnight stop after a long drive. A few minor issues at check in - the room we were allocated had not been made up (luckily we had not taken all of the luggage up with us only to have to come back to reception). The staff immediately allocated another room, which was great. A... more

I have chastised this hotel in the past but it is clear that a transformation is in progress. The amazing facelift of the restaurant, the lobby and the room has been nothing short of spectacular. The changes are long over due but without doubt this is now the place to stay in Kingston. The changes go beyond cosmetics there has... more

I stayed in this hotel on a business trip and stayed there 3 nights. In the morning, I complained to the reception of an very early wake up due to unused noice from 5 AM. The first day, the clerk was even kidding me considering that I was too sensitive. But he promised to check as I mentionned that a... more

We stayed at the Holiday Inn this past long weekend and enjoyed every aspect of our stay, from the friendly housekeeping and front desk staff to the Exceptional treatment and food in the new Dox Restaurant, at our lakeside table. Manager Colin went over the top to ensure we enjoyed our meals, even surprising us with an assorted dessert tray... more

We have been coming to this Hotel for 20 years and have always had excellent service. They have done a facelift on the outside and inside, which was needed and was done. We were sad to learn that the Roof Top Restaurant may close......why???? It has one of the best views in all of Canada, like none other!!!! And, I... more

We were here with extended family for a reunion in Canada. We requested adjoining rooms over the phone and unfortunately, they had a computer problem and we were unable to have the rooms connected. The hotel is being renovated so there was clutter in the lobby and part of the fitness center. The room's bathroom was small and old. The... more

We just got back from a three night stay. The pro to this hotel is that it is walking distance to most everything that you might want to see in Kingston. It is being renovated so it is obvious that management noticed that the hotel needed to be modernized. Our room had two double beds which were quite comfortable. I... more

My wife and I stayed at the Waterfront Holiday Inn for two nights last week. We were also there about this time last year. What attracted us to this hotel is the balconies overlooking downtown Kingston and Lake Ontario.The hotel is right in the middle of downtown Kingston and you are able to walk to many restaurants and shops.We had... more

We have stayed at the Holiday Inn many times in the past and were looking forward to our visit. I had booked a "pet room" as I was travelling with my small Pomeranian. What we did not expect was a a very dirty and smelly room. We did not mind the ground floor, although we could not access our patio... more