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Holiday Inn Express & Suites London Downtown

2.5 of 5
374 Dundas St., London, Ontario N6B 1V7, Canada
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Holiday Inn Express & Suites London Downtown
Ranked #21 of 42 hotels in London
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89 reviews from our community

    Trip type
Traveller rating
    20
    34
    24
    3
    8
Date Rating
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 17 March 2013 via mobile

Stayed for one night in early February for son's hockey tournament. Staff friendly at check in. Parking is not free and very tight underground. Park outside in upper level. Rooms are a bit small but were clean. Breakfast was busy but they tried to keep up with crowds. We stick to the cereal and toast and not the hot items.... More

Was this review helpful? Yes
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review
21 March 2013

Soymoosemom, Thank you for taking the time to write up a review about your recent stay at our hotel. I am glad that you enjoyed your time with us and we could provide you with the service that is expected when you go to hotels. Not having a pool is definitely a draw back for some but we have worked... More

st.johns,nl
1 review
1 of 5 stars Reviewed 6 March 2013

My credit card was charged for a nite stay that didnt happen.Reservation was made and cancelled within 10 minutes but the hotel put charge through anyways.when called the hotel refused to refund and management refused to return calls.I have researched on the internet and it is a common problem.Will not booked with the chain again and will tell all contacts... More

Was this review helpful? Yes
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review
7 March 2013

jackiewhi, I would lke to start by thanking you for taking the time to write up a reveiw about our hotel. It is through first hand experiences that we can make our hotel better. I am not familiar with the exact incident in which you are talking about but it does sound like you booked an advance deposit reservation which... More

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Toronto, Ontario
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 27 February 2013

I am unable to avail of their facilities as they decided to cancel a reservation made In december 2011 for a stay in mid march 1013 without advising me of this. I called to offer my card for a late arrival and was shocked to find that they had bumped me. This treatment is unacceptable and their offer of an... More

Was this review helpful? Yes 1
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review
28 February 2013

Emdee1, Thank you for taking the time to write a review about your recent experience with the hotel. I am a little taken back that you were able to make a reservation in December of 2011 as our system was not open to book for March 2013 until March 2012 as there is a 364 day limit for reservations. I... More

Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 26 February 2013

WE stayed here for 2 nights at a weekend. Hotel is pretty basic, rooms were clean and comfortable. No complaints. Free breakfast in the morning is OK. Busy and no seats and very little food left when we got down at 9.30. Wasn't expecting much for a free breakfast though. Hotel is central and close to some nice restaurants.

Was this review helpful? Yes
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review
28 February 2013

Irish86_12, Thank you for taking the timeto write up a reveiew abuot your recent stay with us. I would like to apologize for the lack of food that wa in the Breakfast Bar at 9:30 on a weekend. The breakfast area is open until 10am and should be fully stocked until that time. This is definitely something I will be... More

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 14 February 2013

I found myself in London for (another) hockey tournament! The team stayed in this hotel as did several other teams in the tournament. It is quite new, so everything was impeccably clean and beds comfortable. The rooms are a touch on the small side, but not a big deal as we were not in the room for long periods of... More

Was this review helpful? Yes
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review
28 February 2013

Mia-H68, Thank you for taking the time to write up a reveiw about your recent stay with us. I am glad that you enjoyed your stay and it is fantastic to know that there was no disturbances from the teams. I hope that if you are ever in the London area again we are your choice for accommodations. Thank you... More

Canfield Ontario
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 26 January 2013

My hubby and I went to London for his company party, they put us up in the Holiday Inn Downtown. The rooms are clean, have a fridge and coffee maker. The location was excellent, close to the Western Fair Grounds where the horse racing and slots are. Lots of parking, there are some underground spots, but we chose to park... More

Was this review helpful? Yes 1
See 2 more reviews by 623brenda for London
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review
28 January 2013

623brenda, Thank you for taking the time to write up a review about your recent stay at our hotel. It is always nice to read positive comments from people. I am glad you enjoyed your stay and took advantage of some of the things London has to offer. We look forward to being able to accommodate you again in the... More

Sault Ste. Marie, Canada
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 24 January 2013

Here for a hockey tournament. The location of this hotel is a little scary. It is right downtown and I never realized how bad downtown London is. People from London were like "you're staying where?", so it's a pretty bad neighbourhood, but close to the London Fair rink. The hotel was nice. Front desk staff was friendly and we were... More

Was this review helpful? Yes
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review
28 January 2013

momof3hockeyboys, Thank you for writing a TripAdvisor review up about your recent stay with our hotel. I am glad that overall you enjoyed your stay with us at the hotel and would also return. We look forward to being able to accommodate you again. Thank you again, Sara Donkervoort More

Raleigh, North Carolina, United States
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 23 January 2013

Stayed here for 1 month and the experience was fantastic, highly recommended. There is a kitchen for you to cook and the breakfast is free with hot pancakes served every morning! Covered parking is also free.

Was this review helpful? Yes
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review
28 January 2013

Vasudevan M, Thank you very much for taking the time to write up a review about your recent stay with us at the Holiday Inn Express & Suites London Downtown. It is nice that you choose our hotel for your extended stay and I am glad that you enjoyed your time here. Next time you are in the area I... More

Chatham, Ontario
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 January 2013

We stayed in this hotel a few times. It is walking distance to major attractions, we usually come to London for concerts. We park our car at hotel and walk to downtown. Plenty of restaurants around hotel and hotel is a clean and good value for a price.

Was this review helpful? Yes 1
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review
9 January 2013

bolzeba, Thank you for taking the time to write up a review about your recent stay with us at the Holiday Inn Express & Suites London Downtown. It is always pleasing to read such nice comments and I am glad that you enjoy your stay with us so much that you continue to return. Thank you again and we look... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 January 2013 via mobile

My boyfriend and I chose the holiday inn for new years night and this hotel and staff has managed to ruin our experience. Would NOT recommend this hotel to ANYBODY. Our room had long hairs on the shower and washroom floor as well as dirty and broken furniture. Staff slipped our bill under the door (without speaking to us)with an... More

Was this review helpful? Yes 1
SaraDonkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review
9 January 2013

mamo444, I am truly sorry for the bad experience you said you had with our hotel on New Years Eve. I will be talking to the staff we had on during the duration of your stay with us to get a better idea of the situation. If you would like to discuss this further please call me at the hotel... More

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Additional Information about Holiday Inn Express & Suites London Downtown

Also Known As:
Holiday Inn Express Hotel And Suites London Downtown
Holiday Inn Express London
Holiday Inn London
London Holiday Inn
Holiday Inn Express & Suites London Downtown Ontario
Address: 374 Dundas St., London, Ontario N6B 1V7, Canada
Phone Number:
Region: Canada > Ontario > London
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #21 of 42 hotels in London
Price Range: ££
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
For your pleasure, our excellent London accommodations offer you free high-speed wireless Internet access and a complimentary hot breakfast. Our hotel amenities also include a fitness centre & a business centre. We hope you will explore our exceptional London hotel deals and rates as you start planning your trip to London, Ontario today. ... more   less 
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Holiday Inn Express & Suites London Downtown
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