On behalf of our team, I would like to share the great hospitality that was extended to our team on our thanksgiving weekend stay. In my twelve years being involved with organized hockey and attending over 60 out of town tournaments, I have never felt so comfortable at a hotel. The staff was always smiling and were always looking at... more

Wow, what a difference between this Four Points and the Four Points Toronto Airport West. Starwood categorizes both hotels equally but this one is head and shoulders above the Toronto Airport West. The customer service here is excellent. The front desk was friendly and when we requested a crib, we got it immediately (unlike the Toronto Airport West that said... more

We stayed for one night at the Four Points by Sheraton this past weekend and were very happy with our stay. The rooms were spacious and clean, the decor was not flashy but very tasteful. The bathroom had a full sized walk in shower with a glass enclosure and included the usual shampoo, conditoner, body cream and 2 types of... more

The good - clean hotel, nice rooms, good beds, friendly reception, nice pool/whirlpool, great ribs at restaurant, plenty free newspapers, plenty free parking, good wifi reception The bad - housekeeping did not replenish various items and did not do anything after being asked multiple times, rooms advertised for 5 people but 4 is really max (we had to take 2... more

We booked this hotel on a group rate for a hockey tournament. We were charged $89 per night which included breakfast. Excellent hotel at this price. Beds were especially comfortable! Loved all the pillows. Rooms were quiet. Staff was pleasant. more

Our family stayed here for 3 nights during a trip to Toronto/Niagara Falls. The hotel was well priced which was a big plus for us. However, when we arrived, we found that it was worth every penny. The hotel was immaculate. The rooms were spacious and comfortable. The pool was clean and a decent size. The fitness room, though small,... more

We were in the area for a mountain biking function so needed to be west of TO. Did my internet shopping around and Four Points Sheraton appeared to be the best deal. Would like to point out that I took advantage of the online "pay regular rate 1st night and get 2nd night half price" and, for a total of... more

I stayed one night at this hotel located in an industrial area. Nothing nearby to walk. Parking is free, but poorly lit. There’s eight floors, two elevators. Getting out on my floor, there’s cheap laminate flooring and a phone oddly sitting on a stool. To the right, a small room has a pop machine; the ice machine next to it... more

Our honeymoon of October 11, 2008, was destroyed by The Sheraton Group and the only compensation offered has been two "I'm sorry"'s and 1000 Star Points. Further, senior management with The Sheraton Group, fail to respond to issued correspondence in respect to the handling of the situation involving our destroyed Honeymoon. Unfortunately it takes 7000 Star Points for a standard... more