The staff are very awesome in all aspect We were welcomed and treated royaly from the first second we walked in Our check in host was the most helpful and friendly person possible We loved it and we already booked this Hotel for our anniversary in Feb 2010 more

Extra bar along wall in bathroom needed especially for older folks. Parking should be free and if a guest requests a fridge in the room it should be provided free of charge. more

The staff at this hotel are the most friendliest and courteous staff at a hotel we have ever encountered, they went out of their way to greet you, say hello, or to make sure everything was ok with us. This was a very pleasant change from most places and if nothing else this will bring us back to this hotel... more

My wife and I stayed at the Crowne Plaza Hotel in Niagara Falls, Ontario. This place was all class. This was our third stay this year. The service got better each time and it was great the first time. Here are some examples: * We left a tip for the lady who cleaned our room. She left a "thank you... more

Package offered was worth the investment. Cost included night at hotel, bottle of wine, $50 chocolate basket and $40 towards dinner. Dinner was a litle on the pricy side but food was EXCELLENT. more

I was really impressed with the genuine friendliness of the staff, from the front desk to the cleaning staff. I loved the decor of the hotel. I loved the view of the falls from the lobby and the serene atmosphere of the hotel in general. It was a refuge from the Irish dance competition held next door at the Sheraton.... more

We spent 1 night with our 3 teenagers. The hotel is beautiful - this was my 3rd time staying at this hotel in 10 years. The only complaint I have is the small rooms - this is an OLD hotel but is in beautiful shape. Staff was friendly and helpful. The hotel is connected to a lot of things -... more

Elegant "old world" ambiance is abound at this hotel, from the gorgeous decor, to the wonderfully manicured grounds, and lets not leave out the beautiful chiming of the melodic bells from the tower next door. Each staff member we encountered was more than willing to help with whatever our requests, and everyone was smiling and pleasant. Our stay was a... more

Do Not stay here. My wife and I found this hotel to be the worst hotel for service, honesty, cleanliness, location, food, price. The hotel was dirty, dirty,dirty. The hotel management did not care at all about us or our complaints. The hotel was a trck stop for American bus loads of dirty old people, that don't know a poor... more