Make sure you get a "falls" view room. The view from the room is breath taking. Rooms have a 5' window that opens up so you can hear the falls. Attractions are only 1 block away. Maid of the Mist dock is only one block down towards the water. more

Excellent view of the Falls...and that is all. From the valet who rushed us thru to unload at an inconvienent spot (while others were allowed to unload at the registration door!) to the almost two hour wait for extra towels...the staff here is rude and very inconsiderate. Not at all reflective on how a Sheraton should be managed! Our youngest... more

My family of 4 (2 kids and 2 adults) booked a room at Sheraton at Falls thru expedia including air from July 1-5. Upon check in, they gave me a room on the 3rd floor, which I immediately refused, of course. So, I asked for an upgrade, the clerk told me the hotel was sold out. Of course that was... more

the room was clean.. we had booked a standard room but were updraded to a falls facing room. for the view it was worth the amount. there is a temporary parking lot before u check in. so the car needs to be parked there. once checkin is done, keep ur bags and come back to the car. there are 2... more

Sheraton on the falls was great! The moment you walk in you are surrounded by extremely nice and helpful people. We had a fallsview room and it was beautiful. The concierge helped us book our activities and gave us maps and directions. The location is definitely awesome b/c you get both Canadian and American falls in your view. The rooms... more

It was definitely not 4-star hotel as advertised. The room is very dark and old. No windows. The elevator is awful. I always had to wait at least 5 minutes to get on the elevator. When I got in my room, I'd like to change to another one. 3 staffs quoted me 3 different prices: the first one $20 for... more

My wife and two kids stayed at the Sheraton on the Falls for two nights. We booked directly with the hotel and upon check-in was informed that we were "upgraded" to a higher floor. (Sorry about your luck expedia.com guy). We had two qeen beds with a fireplace and a breathtaking view of the falls from the 14th floor. The... more

Arrived on a very busy Sunday at 3pm after being caught on Lewiston bridge for an hour in traffic--my own fault. Hotel is direcetly on the intersection of Falls avenue and Clinton Hill-yikes!!--drove right past registrations as it is not clearly marked-around the block 10 minutes back into undreground parking area/registration. 20 minute wait to check in got a room... more

What a view and location. Staff were exceptional. The room was very fresh and clean, well appointed with an awesome shower. Hotel staff went out of their way to assist from the parking staff, the greeter at the front desk to the concierge. Everyone was welcoming. more