From the moment we arrived and was greeted by the Valet staff to the people at registration to the housekeeping staff, everyone was exceptionally friendly and helpful. The room was quaint, with above average furnishings but giving an older feel (in a good way). Very comfortable room visually. City view was OK, but I'll bet Falls view is outstanding. Would... more

Although, I am not very good at writing, verbal is much better for me, I must state, that I have stayed in many different Hotels withing Canada and the United States and the Sheraton on the Falls ranks in the TOP TWO ..... ( the other is in Manitoba I From the moment I entered the hotel, I was treated... more

This hotel is a must if you want to visit Niagara Falls: the view, the fireplace, the internet lobby, the starbucks, the reception - all great! more

Spent two nights at Sheraton on the Falls while on business and was pleasantly surprised at how upscale and professional this property is. The staff are very accommodating and friendly and every service is available easily. Close to everything and the ability to walk from the parking garage to the property without going outside was appreciated. The room was very... more

We stayed here in October and it was a wonderful experience! The service was excellent, the hotel was beautiful, and our room was lovely and so clean with a great view of the falls. The staff went out of there way to make sure our stay was great. The location was great as well, as it is at the base... more

I recently (Oct 31 - Nov 2) stayed at the Crown Plaza next door and used the shared Concierge Staff. I want to commend the amazing personalities and attention to detail of two of your exceptional staff. I had the occassion to call on the concierge twice and it was a superior experience. Their kindness, patience, experience and smiling faces... more

stayed here for a couple of nights in the beginning of november. Falls view restaurant for dinner overlooking the falls? don't bother in the winter because they don't bother lighting the falls at night! room ok, hallways a bit shabby. Room service good, internet only $15 for 24 hours! Nice view though, falls loverly rest of town overpriced and tacky more

We stayed at this hotel for 2 nights and then traveled to Toronto for an additional 2 nights. Based on the reviews I had read, I was really looking forward to our stay. PROS * Very helpful valet service. Upon arrival, they welcomed us, told us where to park while we were checking in, then told us where to park... more

First of all we drove from atlanta,ga got there it was about four valet guy standing all looking [--] customer no help. we go checked in they did'nt tell us we could unload are things in front of the hotel we went to the self parking deck becuz it's 20.00 for parking they keep the luggage carts hostage so you... more