This hotel was by far the worst hotel that we have stayed at in Niagara Falls. In the two days we were there not once did they plow the parking lot after it snowed. They didnt even shovel and salt the stairs until something was said. The beds were extreamly hard and uncomfortable. They say that there is free wireless... More

From check- in to check-out and everything in between we found excellent. From the clean rooms, outstanding meals to the relaxing hot-tub. The front desk crew were helpful and answered all questions pertaining to directions and activities that was happening in Niagara Falls. I would highly recomend this hotel to everyone and hope that the have the same experience we... More

We stayed at the hotel back in August. When I booked the room I did not realize that the room was in the courtyard or what that meant. The courtyard area is an older part of the hotel which would have been fine BUT there is no elevator. After a week of camping we had about 8 large pieces of... More

When we stayed here. It was the middle of summer and very hot. The room was very clean and the air con. was much welcomed after a day at the falls. They do have an indoor pool that made it extra nice. Though the pool is a bit small. It was a welcome site at the end of the day.... More

We just stayed in a tower room and was very disappointed, I've stayed at this property many times over the years in the tower and it was new and nice. During this stay the hallways are in rough shape, in need of a coat of paint and a carpet cleaner. Every hotel room door is dirty with grime and is... More

Brought some people I support to this hotel for their vacation..Had to almost argue with the front desk over parking for the wheelchair accessible van that we brought. Then had a lengthy discussion with another person at the front desk after their mixup with the rooms that we had booked. If I was by myself, I definitely would have walked... More

Niagara Falls, Ontario Canada is a vibrant city always busy all throughout the year mainly because of its main attraction which is the amazing and awesome falls in the whole world, the Niagara Falls. Because we wanted to enjoy the sight of the falls in winter time and because it was winter, we chose to stay overnight though we could... More

As the title states, you get what you pay for. Our room was located in the courtyard and not the main building. As a result, there was a lot of noise throughout the evening and early hours of the morning. Our power went off and we called the main desk for help. They said they would call the service guy... More

We were upgraded to a room overlooking the American Falls. The room was spacious and extremely clean. The receptionist was very nice and even gave us free parking. However, it was in the middle of winter and not very busy, but still a very nice gesture. I would recommend paying the extra during busy season for one of these rooms.... More