Although the rooms were nice and comfortable the customer service at this hotel was atrocious. Staff were rude and not helpful at all. When we checked in the FRONT OFFICE MANAGER was rude and she also refused to allow me to pay my bill the day before my departure. I work at a hotel and ALWAYS allow a guest to... more

Last week in August, 2007. Stayed at Super 8...read mixed reviews before hand. Actually a nice hotel; people seemed helpful but weren't really knowledgeable about the transportation facilities. Gave erroneous information. Awakened by fire alarm one morning with no explanation of what to do. Stood in parking lot for quite a while; when we got back to the room in... more

We have been to Niagara Falls so many times I've lost count but this was the first trip for many on our church trip. This Super 8 was SUPER to my church family. Many commented on wanting to come back and stay here again. We really appreciate how friendly and accomodating you all were to us. Thank you once again... more

This is the third time we have stayed at the Super 8 in Niagara. The staff have always been friendly, courteous and helpful. The rooms are nothing great to speak of, but they are at least clean and roomy although starting to look a little tired. It's a good budget hotel if you're doing a one-nighter at the casino. We... more

Okay, so obviously no Super 8 is going to be the Waldorf-Astoria. What we were looking for was a clean, reasonably priced room not too far from the action, so to speak. And for the most part that's what we got. We stayed in the superior whirlpool suite for $129 a night, which was fair. The room was supposedly non-smoking... more

I stayed at this hotel in the year 2003, and this hotel was one of the best hotels I have ever stayed at! Some rooms have a Playstation in them, at a pretty cheap price. The room was very high in quality. I couldn't believe how nice it was. The staff was very friendly, and they were able to help... more

I found this hotel by searching the web and by 'super 8 motel" web site felt I had found a good place for the cost BUT I want a 2 day / 2 meals for 2 package as i was going with my wife and 2 children. SO I had to call the hotel directly as you can not do... more

After checking some 5 other motels in Niagara Falls, we stumbled upon this Super 8 Motel that was able to give us a fairly cheap room (compared to the other big players in that area). This isn't a motel for budget travellers, as I'm sure that are much cheaper rooms available in some of the other motels. The room was... more

Cancelled our reservation here three months prior to our scheduled stay. They didn't give me a cancellation number. A month prior I tried to find our reservation via credit card and reservation number. Both came up with a the message that I didn't have a reservation. I then get charged one week after we were supposed to stay. Call customer... more