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The Pillar and Post Inn, Spa and Conference Centre

4.0 of 5
48 John St | P.O. Box 1011, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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474 reviews from our community

Traveller rating
    270
    103
    49
    32
    20
See reviews for
Families
58
 
Couples
278
 
Solo
10
 
Business
43
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Toulouse, France
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 24 May 2013 NEW

I came to this hotel for a bachlorette with 6 other girls. We got the wine+ spa package. We loveed everything about the place- the rooms were beautiful, the spas were so relaxing, with gorgeous scenery all around. Our favourite aspect of this hotel was the shuttle service that was provided; we got driven around several times in the van... More

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Toronto, Canada
1 review
2 of 5 stars Reviewed 22 May 2013 NEW

I was visiting the P&P for the first time and I was very disappointed. I went with great expectations because of the many positive experiences from friends. It was my birthday so I booked online a traditional room(4 poster bed with the decorated charm) instead I was put in a sub standard room that was lacking charm, felt like a... More

Was this review helpful? Yes 1
Erin, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 17 May 2013

My husband & I stayed at the Pillar & Post last weekend. Check-in was a breeze with no waiting and once checked in we were called by our names at every reservation point ( restaurants). the room was very nice and well appointed although I found the bed was too soft for our liking. We had planned on partaking in... More

Was this review helpful? Yes 1
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 15 May 2013 via mobile

I am a return customer to the P&P. However I found this stay 'average' for the price. Our room was freezing when we arrive and our fireplace was turned off meaning no pilot light. We called maintenance but that took some time. The pools were great and the spa was great. Food was average. Our dinner in the restaurant wasn't... More

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Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 14 May 2013

3 1/2 stars. This hotel is able to charge what the market will bear... in other words, the price is higher than the quality. We have stayed in nicer hotels for less in the height of the tourist season in Chicago, Boston, Vancouver, Toronto, New York, and many other destinations. However, if you accept that for some reason Niagara on... More

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Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 13 May 2013 via mobile

We planned a birthday and anniversary getaway. My partner chose a B&B and I insisted that Pillar and Post looked better. Well I could not have been more wrong! Room was obviously not cleaned. When a shelf slipped in bathroom sending glasses stored over flushing commode into the floor, I asked for it to be better cleaned. I did not... More

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See 3 more reviews by DonnaLH74 for Niagara-on-the-Lake
Property-Services, Guest Services Agent at The Pillar and Post Inn, Spa and Conference Centre, responded to this review
15 May 2013

Thank you for your review and comments. We aim to have the highest standards here at the Pillar and Post and we sincerely apologize that you were unable to fully enjoy your stay here. I am very pleased we were able to discuss the concerns you had and more importantly resolve them. We look forward to welcoming you back to... More

London, Canada
1 review
5 of 5 stars Reviewed 13 May 2013

I've been visiting the Pillar and Post since the 80's (yes I'm aging myself) and I have never been disappointed all of these years! The hotel is elegant and classy. The food is out of this world! And the staff are courteous and very helpful. I wouldn't be doing justice to the Pillar and Post if I didn't mention the... More

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Property-Services, Guest Services Agent at The Pillar and Post Inn, Spa and Conference Centre, responded to this review
14 May 2013

Thank you very much for your kind words and appreciation! We are thankful to have such a great team working with us who understand the importance of the little details for our loyal guests! We look forward to seeing you in the future, whether it is to stay with us or just to visit the spa! More

Burlington, Canada
1 review
5 of 5 stars Reviewed 12 May 2013

excellent stay,service excellent,we liked the ground floor because of our small pet, walk out to park was very handy,we are going to return very soon,hope to get the same kind of room,room service excellent,food excellent, ample servings, thanks colin and Bernice taylor and wisper.

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Clarence, New York
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 11 May 2013

This was mine and my husband's third trip to Pillar and Post in as many months. Each were over night get-a-ways and the each stay was better than the last! Their packages offer the best deals. We do any of the overnight and dinner packages. No matter which of the 3 hotels you stay at, you can eat dinner at... More

Was this review helpful? Yes
See 2 more reviews by Sally B for Niagara-on-the-Lake
Property-Services, Guest Services Agent at The Pillar and Post Inn, Spa and Conference Centre, responded to this review
14 May 2013

Wow! Thank you very much for all your kind words. I am thrilled to see that you enjoyed and appreciated all of our little added touches. We are very thankful to have such a wonderful staff who truly care about our guests and their needs. We look forward to welcoming you back to the Pillar and Post! More

Canada
Contributor
12 reviews 12 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 7 May 2013

This was a return visit to the Pillar and Post and did not disappoint. We, originally, thought we'd have to stay upstairs due to our late booking, which was going to be problematic since we had our dog with us and I've just had knee replacement surgery in Feb., but when we arrived and asked for a downstairs room, they... More

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See 3 more reviews by Canadianwanderlust for Niagara-on-the-Lake
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Hotel Summarization (Beta)

What travellers say

  • Hot springs(16)
  • Outdoor hot(13)
  • Very nice(12)
  • Indoor pool(11)
  • Outdoor pool(9)
  • Shuttle service(5)
  • Breakfast buffet(4)
  • Main street(4)
  • Prime rib(3)

Additional Information about The Pillar and Post Inn, Spa and Conference Centre

Address: 48 John St | P.O. Box 1011, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Region: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotels in Niagara-on-the-Lake
#4 Family Hotels in Niagara-on-the-Lake
#5 Business Hotels in Niagara-on-the-Lake
#7 Luxury Hotels in Niagara-on-the-Lake
Price Range: £££
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Pillar and Post Inn, Spa and Conference Centre's original structure was built in the late 1890's as a canning factory, and since has been lovingly transformed into a charming country inn. With its relaxed elegance, modern amenities, indoor and outdoor pools, and exotic hot springs pool at 100 Fountain Spa, #1 spa in North America (Spas of America 2007-8), Pillar and Post is an ideal setting for a spa getaway, wedding, conference, or family vacation. ... more   less 
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Also Known As:
Pillar And Post
Pillar And Post Niagara
Pillar And Post Hotel
Pillar Post
The Pillar And Post Hotel
Inn Pillar Post
Pillar Post Niagara
Pillar Post Inn
Pillar Post Niagara Lake
Pillar & Post Hotel

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The Pillar and Post Inn, Spa and Conference Centre
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