Overall the facility was in good reapir and good condition. The rooms were clean, no issues to due to cleanliness or the accomidations in the facility. Other reviews with regards to the "need for updating" are purly false. The staff are generally helpful, however; are not professional (in terms of behaviour and are disruptive to the lobby.) Pros: -> Comfortable... More

Stayed at the National on a recent trip to Ottawa. The room I had was very basic and not very clean. The carpets needed cleaning, the ceilings and walls are dirty and the bathroom required a goo scrubbing. Getting into the lobby to check-in is a chore as the driveway off Quuen Street is extremely small and there was tons... More

When I was reading the reviews on this hotel prior to staying there, there were many good reviews but also some not so good ones. With bad reviews I always look for common themes in the reviews. The ones that emerged were that it was old/outdated, rude staff (sometimes), water flow problems in the washroom, etc. I can honestly say... More

Made my reservations with the Delta...tried to check in at the Delta...and they sent me down the street to the National. It changed ownership / names between the time I reserved and checked in. It's a very old hotel. Desperately in need of some TLC. Door to my room jammed every time I tried to get in. Wireless didn't work.... More

We were told by the res. that we would get a suite but when we arrived we found out that not only it was not a suite it didn't even have wi-fi or a fridge! Come on, what kind a of a 3,5 star hotel does not have these anymore? I am wondering if this happened because we booked through... More

The Delta Ottawa Hotel and Suites will be re-branded "The National" effective February 1, 2012. The former Crowne Plaza kitty-corner across the street is under renovation as the Delta Ottawa Centre. More

Let me be upfront - this is not a hotel where women travellers would feel comfortable. Access to rooms unsecure – every morning woke up to advertisements for “massages” and pizza under door. Banging on the doors in the early morning hours by unruly guests. Used condom in the corner of the guest room elevator at 8 am. Did not... More

I stayed here one night for business and was not impressed. The staff at the front desk were very nice. The room was a little tired and not the cleanest - you could see a line of dust where the carpet meets the wall and the chair at the desk looked like it had never been cleaned. The shower-head just... More

Manager Natasha is rude to customer , they tell you to find a new hotel if your not happy, Parking is expensive, Elevator not working well, 6 pm and room are still being clean, also we had check out at 12 and Manger Natasha argued with us and told us it 11 and that is it, even we had the... More