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Crowne Plaza Ottawa


Hotel class 3.5 of 5
101 rue Lyon Street, Ottawa, Ontario K1R 5T9, Canada
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Reviews you can trust

65% Recommend
3.0 of 5 stars 89 reviews
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By trip type
All (89)
[ Date ] [ Rating ]
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5 of 5 stars
Newfoundland
20 Oct 2009 | Trip type: Business, Solo travel

I am a regular business traveller to Ottawa having been in and out of the capital city for 14 years now. I've stayed at every hotel in town. The Crowne Plaza is the best I have experienced for Ottawa. One employee has made the biggest difference in that. Steve F. has been on the front desk for a while. He... more

Management response from
CrownePlazaServeYou, General Manager

Reading your comment is the best way to start my day, thank you. You can be assured that Steve will be adequately feedback on your comments and appraised for it. I would like to confirm that major renovations are on the way for our property. They are scheduled to start early 2010 until sometimes in 2011. We are appreciative and...

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4 of 5 stars
Montreal
18 Oct 2009 | Trip type: Family

I was scared at first to stay here as we had bid through Priceline, and the Trip Advisor reviews were far from glowing. As well, I called to request a non-smoking room and was warned that there would be a folk fest on in the hotel, and some floors had music allowed all night. However, we had nothing to worry... more

Management response from
CrownePlazaServeYou, General Manager

It is very nice of you to take some time to share your experience with others. We, at the Crowne Plaza Ottawa, are very proud of the fact that we were able to satisfy your needs and expectations. I will share your comments with many of our associates. We are looking forward seeing you back in Ottawa Sincerely; Denis GILLES...

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4 of 5 stars
Canada
16 Oct 2009 | Trip type: Business

My colleagues and I have to travel to Ottawa many times a year and it is nice to be recognized by names! The location is great and it is in not too far from airport nor to my client office. The staffs at the front desk are really helpful especially the morning team! The only comment I would suggest is... more

Management response from
CrownePlazaServeYou, General Manager

It is very nice to know that you appreciate our service at the Crowne Plaza in Ottawa. Be assured that I will be passing your comment to the appropriate associates and to others as well. I have taken not of your comment regarding having more then one person to handle check-in later at night and will look into this matter....

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4 of 5 stars
bigblueYYZ
12 Oct 2009 | Trip type: Business, Solo travel

Overall, I would recommend to my friends and family to stay at this Hotel. One the whole the hotel is probably ready to have its furnishings refreshed, but the linens are always fresh. The service of the front desk staff and courtesy staff is impeccable. I have yet to have a reasonable request denied or be disappointed with any expected... more

Management response from
CrownePlazaServeYou, General Manager

On behalf of all the associates working at the Crowne Plaza in Ottawa, thank you. You may or may not realize how important it is for our associates to be recognized for their contributions and I guarantee you that they appreciate tremendously when it happens. I will pass on your comments to our people; in exchange I can assure you...

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4 of 5 stars
Toronto, Canada
4 Oct 2009 | Trip type: Couples

We got a room in this hotel when we used Priceline for a last-minute trip to Ottawa. I was initially pleased with our name-your-own-price win. Arriving at the hotel, the front desk staff was very friendly, and the lobby was clean and open. We walked into our room on the 10th flr expecting a regular HOTEL size room, but walked... more

Management response from
CrownePlazaServeYou, General Manager

It is very nice to know that you enjoyed your stay at the Crowne Plaza Ottawa. You can rest assured that I will pass on to our associates your impression on service. We are looking forward seeing you again at the Crowne and in Ottawa.

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1 of 5 stars
Calgary
22 Sep 2009 | Trip type: Business

Well, this joint needs better housekeeping. The rooms are tired and not clean. A truck stop would be better. The rooms in front of the elevators are noisy. They charge $9 a day for slow internet access and $17 a day for parking. Worst of all, I got bitten by bed bugs. I have stayed in hotels in poor parts... more

Management response from
CrownePlazaServeYou, General Manager

Thank you for your comment and let me assure you that we are sorry you were affected by a strange creature while travelling. Although I am surprised that you didn’t report your situation to the hotel which is the recommendation of Canada health Agency as per described bellow: The Public Health is working closely with landlord associations, pest control companies,...

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4 of 5 stars
Toronto, Canada
7 Sep 2009 | Trip type: Family

We had a great experience in our one night stay at the Crowne Plaza. I was surprised of the many negative reviews this hotel gets from others, but I guess it all depends on what your expectations are! We just wanted a comfortable, clean room and did not spend much time as we wanted to be outside experiencing the great... more

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2 of 5 stars
Windsor, Connecticut
1 Sep 2009 | Trip type: Business

I stayed here on a business trip in May. The hotel served it's purpose but it definitely was not worth the money. While the room was fairly clean it was dark and shabby. The room and hallways(at least on the couple floors I was on) had not been updated in decades. The bathroom was an OK size and clean but... more

Management response from
CrownePlazaServeYou, General Manager

You will be pleased to know that we have worked on a few items around the hotel since your visit in May. The ramp, our main entrance to the hotel lobby, has been modified and will be completely redone during the spring. The corridors have been painted and energy lights, our company is very concerned with energy conservation and our...

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1 of 5 stars
maine
28 Aug 2009 | Trip type: Couples

The room was dirty the tv remote didn't work the coffee pot didn't work and there was dirty laundry left in bathroom refridge was absolutly awful. more

Management response from
CrownePlazaServeYou, General Manager

I have no explanation yet on why your room was dirty on arrival but I have started to investigate. I would like to assure you that our standards are in place and usually followed by our associates to avoid such situation. I would like for you to accept my sincere apology for this unacceptable situation. As for the remote control,...

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2 of 5 stars
Arizona
23 Aug 2009 | Trip type: Couples

We recently stayed in this hotel and found it to be below what we had expected. It just appeared like a forgotten hotel...........it was badly in need of refurbishing from the front door to the individual rooms. The staff was pleasant on checkin and answered any questions we had. Our room overlooked a very slummy looking parking lot, the only... more

Management response from
CrownePlazaServeYou, General Manager

Thank you for taking time to provide us with your feedback. I would like to assure you that the management as well as the owner team is well aware of the status of this hotel. We are finalizing our plan for an overall renovation throughout the hotel. We will be starting with the outdoor refurbishing the entire entrance as well...

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Crowne Plaza Ottawa Also Known As

  • Ottawa Crowne Plaza
Address: 101 rue Lyon Street, Ottawa, Ontario K1R 5T9, Canada