I stayed here for three nights because I was attending a conference at the hotel. I had to wait a considerable amount of time when checking in -- about ten minutes, and there were only two people ahead of me both being served when I got in line -- but when I was finally served the gentleman at least apologized... more

Stayed for 2 nights in May, upgraded to the exec floor as loyalty card holder. Room was nice and big, clean and comfortable, the bathroom was really quite small for the size of the room but quite managable. Location wise, lots around and plenty of starbucks! Overall good value for money and did the job. more

Stay away,The hotel was not in good shape at all, I usually like to stay at crown plaza in the states, but this one did not measure up, the hotel is not maintained at all, half of the light bulbs in the lobby were out, the ceiling is falling apart, the out side potted plants didn’t have any plants just... more

Stayed there recently during the Ottawa Race Weekend as I was participating in the Half-Marathon. This hotel was well below what I expected; furniture in the room was tired and beat up, bathroom door had a one inch strip of wood torn off the bottom, mildew stains in the shower, and the worst part was that the A/C was broken!... more

Worst experience I ever had. Booked a non-smoking room with king size bed for 1 week to attend a conference (being held in the hotel) and some leisure time. We arrived by taxi and upon entering the hotel there are approximately 6-8 stairs to the lobby. The staff stand at the top of the stairs and ask if they can... more

CHECK IN: This was by far the worst check-in experience ever. We arrived around 4:30pm on a Saturday long weekend, so I expected a bit of a line up at check in, but not a line up of about 15 people long. Despite the long line up, only 2 staff members were working at the front desk. All together I... more

We waited 35 minutes to check in although we are "Priority Club" members. Our room is supposed to be "Executive", but I have never seen such a small executive room. All it is is a SMALL regular room with a continental breakfast thrown in. They cannot change us to the executive room that we paid for because all they have... more

Parking is $23.00, Internet is $10-$20 depending on speed, Vending machines are $2.00. The bar fridge has been taken out and replaced with a room fan. What garbage! The place is clean and the staff freindly but this works out to be an expensive hotel if you add up all the little addins. I've been here 4 hours and regretting... more

The only big rooms they have ( not too big, but can have 2 double beds) are located infront of the elevator, so had to stay up all night listening to people in and out, laughing loudly at 4 AM and slamming doors that are extremely noisy. the bed has room for barely a cot then you can't move in... more