Arrived early for check-in around 1.30pm. Room wasn't ready, which is ok as I was supposed to check in at 3, so was told to come back closer to 3, which I did. At 3pm room still wasn't ready, had to wait 45mins more, at 3:45pm room was ready. Location good, near byward market, and parliament attractions. Decor of hotel... more

ARC Hotel is not the luxury boutique hotel it would like to be. The decor is nice, but not fantastic, and there were so many little disappointments that it really detracted from my stay. If you promise something in your brochure or on your website, you should deliver it consistently. First, no 'sparkling wine' offered upon check-in as mentioned, and... more

Arc Hotel in Ottawa is an unassuming hotel on the exterior, in a building that looks like it was built in the 1960s (lots of concrete) but once inside it is very well decorated. We arrived at the wrong time in Ottawa, about 4:30 before the long weekend so we were greeted by a lot of rush hour traffic. This... more

The hotel charged my credit card wrongfully and it took 3 phone calls, an e-mail, another phone call plus follow-up phone call on our behalf to attempt having the situation rectified. We finally had to go to the hotel personally and speak to a manager's assistant (the manager was not available, yet again). Furthermore, other than reversing the charge, they... more

This hotel is an amazing boutique hotel - every amenity is thought of- service is better than the chateau laurier in every way - the breakfast is 5 star - not your ordinary "free with room continental", but a true gourmet breakfast with excellent coffee. comfortable, quiet, and very close to downtown the Rideau Canal (we skated), and the Rideau... more

A very good hotel. From check in through to the room and the breakfast were all very good. I was surprised at the attention to detail which was very much customer focused and to the well appointed rooms and the overall qualityof the hotel. Attentive staff at check in both in and out. The room was light and airy, good... more

Recent reviews seem to have not a lot good to say about this hotel, but we found it quite comfortable and good value. We stayed three nights. The lobby is not large but service was efficient and we were offered sparkling wine and chocolates when we checked in. The look is what I think is typical of boutique hotels: a... more

We stayed here for a week on a business trip. I often travel to Ottawa & booked here based on a friend's recommendation. Overall we weren't really impressed. The rooms & parking were quite expensive. I found the place on the whole quiet cold & pretentious. Room was ok, terrible view though. There is about a 2 inch drop from... more

Negatives - one member of the front desk staff was particularly rude, pretentious and dismissive. To top things off, he did not offer us champagne as is customary for late check-ins - the room we were given was already occupied. We walked in and were shocked to discover another person's luggage. - they transferred us to an even smaller room... more