Beware, travelers with disabilities: "accessible" rooms are accessible only because the doors are wide enough and there are grab bars. Space is standard and nearly impossible to use in an average power chair. No space next to toilet, no shower bench, no walk-in shower. The pool is up a flight of stairs, with no access. Breakfast buffet involves a trip... more

We stayed in a renovated «Novation room» which is nice and european style room. The hotel is well located close to the Rideau shopping center and to the Byward Market(restaurants). The only problem is the size of the room. It is so small that when you are working at the desk, your partner cannot move from one side to the... more

Like everyone else says, location is terrific! Rooms are very small and the beds do take up most of the space, but who travels just to stay in the room?? It's meant to be a place to sleep!! Big comfortable bed with nice pillows (not hard like others). The staff is friendly and helpful. The buffet breakfast offered at 13.95... more

With a conference scheduled at the Westin, this location was an excellent (more affordable option) only one block away. The location is situated close to wondeful resturants, shopping, and sightseeing. A stylish modern decor. Overall wonderful stay! more

Not bad for a 4-star hotel in downtown Ottawa. Very conveniently located next to the Rideau Centre and very near the Byward Market. Room was modern and clean, however, the King Size bed took up most of the floorspace...very little room to walk around. Breakfast in the hotel restaurant was very good. The buffet was $13.95 but you could also... more

I have been a frequent customer of the Accor chain of hotels over the past year with stays in their Ibis hotels which I have really liked. So, I was really looking forward to a chance to stay in one of the brand’s higher level hotels for a conference for four days in August at the Westin. The Novotel is... more

We stayed here recently on Canada Day. I understand that this is probably one of the busiest days of the year for the hotel. The staff was very confused and accidently checked us into the wrong room. We had two rooms booked and were accidently checked into one of the suites. About 4 hours later a very RUDE manager banged... more

Overall, the hotel is ok. Rooms are pretty clean however they are quite tiny! I was orginally happy when I booked this hotel because I thought I was getting a good deal, $109/night. However, I am now extremely upset at the price I paid as during the first night of our stay my car was broken into, significantly damaging the... more

Rooms are clean and comfortable but tiny! I have stayed here numerous times (it's conventiently located downtown) but as another traveller mentioned, it is rare to get a room which is not dominated by the bed - I tend to get one layout which has ~30cm between the desk and the bed, making it diffifult to work there. more