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Sheraton Ottawa Hotel


Hotel class 3.5 of 5
150 Albert Street, Ottawa, Ontario K1P 5G2, Canada
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Reviews you can trust

78% Recommend
3.5 of 5 stars 37 reviews
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By trip type
All (37)
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5 of 5 stars
dartmouth, nova scotia
4 Aug 2009 | Trip type: Family

The staff were fantastic. From the front desk (Elisabeth, Jessica) to Kevin at room service, I cannot express how well these individuals perform for the ultimate guest satisfaction. I travelled with young children and they made them embrace Ottawa that we even stayed another night unscheduled. The food from room service was great, price was reasonable and Kevin provided the... more

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4 of 5 stars
9 Jul 2009 | Trip type: Couples

There were more things I liked than didn't like about this hotel, but it definitely has its pros and cons. There is a garage across the street which is free on week-ends, so we moved the car after our first night to save some $$. The location is probably best for businessmen, being downtown and close to Parliament Hill, but... more

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4 of 5 stars
Bristol
6 Jun 2009 | Trip type: Business

Stayed her for two nights and could not fault the food and quality of service provided by the staff. Rooms were good with the bed particularly spacious, clean and comfortable. The hotel is in the centre of the city providing easy access to shops and amenities. It would be hard to be critical of this hotel, perhaps they might consider... more

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5 of 5 stars
Toronto, Canada
20 May 2009 | Trip type: Family

Professional front desk. Very clean hotel property. Good service and location. more

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2 of 5 stars
Montreal, QC
13 Apr 2009 | Trip type: Business, Solo travel
2/2 found this review helpful

I have to stay at this hotel when I am in Ottawa as we have a corporate deal: this hotel never fails to disappoint. The front desk staff is pleasant, but most of the restaurant staff are surly and really just want locals drinking rather than guests eating. The gym is awful: it hasn't been updated in at least 10... more

Great choice
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4 of 5 stars
Toronto
6 Apr 2009 | Trip type: Couples

I am originally from Ottawa and go back often to visit family and friends. I have stayed at many hotels in this town. I just checked out of this hotel today and have to say that it was a wonderful choice. The service was top notch, the rooms very nicely designed, the staff very helpful and the amenities plentiful. I... more

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3 of 5 stars
Montreal
16 Dec 2008 | Trip type: Couples
1/1 found this review helpful

Can't really fault this hotel for anything beyond being a little dated, and perhaps the front-desk/check-in staff could use a little polish. Stayed here on a Saturday night - was upgraded to a Sheraton club floor room (I am a Starwood Gold member), however I was told that the lounge was closed on weekends and I would not be entitled... more

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4 of 5 stars
Redcliff
1 Dec 2008 | Trip type: Business, Solo travel

I had a great stay at the Sheraton for two nights. I am very picky about my hotels but I did not notice any kind of decay within the lobby of the hotel or in my room. The room and bathroom were much larger than I had anticipated after reading the previous posters. The bed was very comfortable and the... more

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2 of 5 stars
toronto
11 Nov 2008 | Trip type: Solo travel

I have stayed at this hotel a number of times a few years ago and it was acceptable. Seems this hotel is decaying. I have used this hotel in the past since it is convenient for my Ottawa downtown office - I would walk the extra steps to go somewhere else in future. This hotel is a concrete monolith. No... more

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2 of 5 stars
Toronto
27 Sep 2008 | Trip type: Business
1/1 found this review helpful

Great location, but not a Sheraton class hotel. Valet parking only ($20/day). Parking becomes expensive when you consider the expected $5+ tip each time the car goes on or out. After check-out they double billed for the parking. This required a follow-up phone call to remove the duplicate charges. Their own "free breakfast" promotion, listed on their web-page, was not... more

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Sheraton Ottawa Hotel Also Known As

  • Sheraton Ottawa
  • Ottawa Sheraton
Address: 150 Albert Street, Ottawa, Ontario K1P 5G2, Canada
Ottawa hotels Sheraton Ottawa Hotel
3.5/5.0
37