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Les Suites Hotel Ottawa


Les Suites Hotel Ottawa
Hotel class 3 of 5
130 Besserer Street, Ottawa, Ontario K1N 9M9, Canada
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Traveller Reviews

68% Recommend
3.5 of 5 stars 82 reviews
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By trip type
All (82)
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3 of 5 stars
around the world
5 Jul 2009 | Trip type: Couples

We had reserved a suite at Les Suites - it was definitely dated and needed work. Plus, the bed had been slept in, there was an open box of food in the room, and some of the towels were used. Judging from the note on the table, someone had been allowed to stay there for a couple of hours and... more

Management response from
Blackcat64, General Manager

Dear Guest, Thank you for taking the time to write a review regarding your September 2008 stay. Our sincere apologies for checking you in to a dirty suite. As a result of this incident, improved Housekeeping/Front Desk procedures were implemented. I am pleased that you were upgraded by our Front Desk staff to one of our Premiere Suites as a...

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4 of 5 stars
Canada
3 Jul 2009 | Trip type: Family

This was a good hotel choice for our family. We booked a two-bedroom traditional suite which was very spacious and clean. The extra room was great since we were staying three nights and the location you can't beat. We were in Ottawa for Canada Day and this hotel is so central. You can walk to Byward Market, Parliament Hill and... more

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3 of 5 stars
Moncton, NB
27 Jun 2009 | Trip type: Business

On night 4 of our stay at Les Suites Ottawa, our room, #608, was flooded out by a ruptured pipe in the suite above us at 2am....not your typical garden variety leak...this was a flood....luckily just some business paperwork was destroyed but the suite The next morning, we were relocated to suite #904, a premiere suite and wow...what a difference....THE... more

Management response from
Blackcat64, General Manager

Dear Guest, Thank you for taking the time to write a review regarding your stay at Les Suites Hotel, Ottawa. It is very unfortunate that a pipe in the kitchen ceiling above your suite broke. This is quite an unusual occurrence in the Hotel and all levels of staff apologized to you for this inconvenience. Thank you for your kind...

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5 of 5 stars
Toronto
17 Jun 2009 | Trip type: Family

I recently stayed at Les Suite hotel in Ottawa, Canada. I travelled with my wife and two kids...we had a wonderful experience! The location was great, the rooms were huge, more than enough space for me and my family. The room have fully equiped kitchens that allowed to cook our own meals at our convenience. The kitchen was especially handy... more

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3 of 5 stars
kingston
16 Jun 2009 | Trip type: Family

We stayed there for 2 nights in a 2 bedroom suite. I was very nervous due to reviews and called ahead to ask about them. They assured me my room would be fine. Well I booked a traditional room and was upgraded to a premiere I believe. No complaints. I was completely happy with the room and they even had... more

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5 of 5 stars
Vermont
16 Jun 2009 | Trip type: Family

Family drove to Ottawa for a graduation ceremony and rented two suites: two and one bedroom, living rooms and fully equipped kitchens. Housekeeping was outstanding and reception was very accommodating about check-in and check-out times, even offering extended parking after check-out. Then the location! Under five minute walk to Byward Market, U of Ottawa, Rideau canal, the National Arts Center,... more

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2 of 5 stars
Canada
8 Jun 2009 | Trip type: Family

When we stayed at Les Suites, it was not a very fun ten days. Much of the building was undergoing construction and the noise was terrible. The smoke alarms went off about five times, and we had to leave our rooms twice, once for over half an hour. When we first arrived, our original rooms smelled like smoke (in a... more

Management response from
Blackcat64, General Manager

Dear Guest, Thank you for taking the time to comment regarding your August 2006 stay at Les Suites Hotel, Ottawa. During the time period you stayed at the hotel, two floors of our Premiere Suites were under construction and we did have three fire alarms. Please accept our belated apologies for the noise you experienced during the day. We would...

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1 of 5 stars
Toronto
31 May 2009 | Trip type: Family

We were very disappointed they would not honour their Best Internet Rate Guarantee. They will come up with a 'reason' that it doesn't meet exact criterias of the Guarantee. It is just a scam to fool travellers into booking their hotel. Also, the cleanliness of our hotel room was horrible. I noticed a dirty bath towel was refolded and placed... more

Management response from
Blackcat64, General Manager

Dear Guest, Thank you very much for taking the time to comment on your recent stay at Les Suites Hotel, Ottawa. Please accept my sincere apologies. Our goal is to exceed guest expectations and it is obvious that we did not meet our standards regarding housekeeping. I would very much appreciate if you would take the time to call me...

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1 of 5 stars
all over
26 May 2009 | Trip type: Business, Solo travel

Was recently in the hotel while in town for business. I realize the city was busy due to a marathon, and the hotel has a great downtown location, but having to wait hours to check in and repeatedly being told "one more hour" is unacceptable. The rooms are spacious but very dated, the elevators incredibly slow, and the hotel seems... more

Management response from
Blackcat64, General Manager

Dear Guest, Thank you very much for taking the time to comment on your recent stay at Les Suites Hotel, Ottawa. Please accept my sincere apologies. Our goal is to exceed guest expectations and it is obvious that we did not meet our standards. Check-in time at the Hotel is anytime after 3:00 p.m. and please accept my apologies if...

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2 of 5 stars
Toronto, Ontario
18 May 2009 | Trip type: Family

The size and location was excellent. But thats about it. - Our room had a very foul, rancid odour. - We had to cover the dirty, smelly, stained chairs with the bed sheets. There was also food crumbs (dried up meat) on one of the chairs. We were afraid to sit on the chairs. - No toilet paper. Good thing... more

Management response from
Blackcat64, General Manager

Dear Guest, Thank you very much for taking the time to provide your feedback regarding your recent stay at Les Suites Hotel, Ottawa. Our goal is to exceed guest expectations and it is obvious that we did not meet our standards regarding cleanliness. I believe the previous comment on TripAdvisor was also from your party and would like to reiterate...

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Les Suites Hotel Ottawa Also Known As

Address: 130 Besserer Street, Ottawa, Ontario K1N 9M9, Canada
Ottawa hotels Les Suites Hotel Ottawa
3.5/5.0
82