Cannot say enough about the staff of this hotel. To a person, they showed themselves to be friendly, helpful, and dedicated. The room (suite) was very well appointed and clean. Our next trip to Ottawa will most definitely involve this hotel. Would like to single out Ms. Champagne - the general manager, and Franca of housekeeping for special kudos. Also... more

This hotel is located right in downtown. There is underground parking at a fee. Room comes with the usual kitchenette. You can pretty much walk anywhere from this hotel with lots of great restaurants nearby. more

I'm writing this review from our one bedroom suite at the Residence in Ottawa. The room has recently been renovated (as have all the rooms) and is surprisingly large and well appointed for this level of hotel. The service has been friendly and efficient, the free breakfast as good as most similar offerings. The hotel is a 10 minute walk... more

Went there with wife and kid for the Labour day weekend and had a great time. Wonderful location, close to the museums, Parliement, restaurants, shopping streets, bike paths... The room was huge and well kept. It was a long weekend and the place was packed so the staff was a bit overwhelmed but everything was still going semi-smoothly. The presence... more

For several years now my family and I have spent the month of August in Ottawa, staying at the Residence Inn Downton, 161 Laurier Street. We have had nothing but the most positive experiences. We generally rent a double suite and find the accomodations bright, clean, comfortable and spacy. Our suite comes with a full kitchen and with anything you... more

we stayed for 3 nights and had a great time at this hotel. The kids loved the shallow pool and the two tv's in the room was great because i could watch something at the same time other than cartoons! The breakfasts and a couple of evening food snacks were greatly appreciated as it allowed us to get going with... more

This staff has helped to make our extended stay feel like a home. After a month we are still enjoying our stay here. Our accommodations have been wonderful. Rooms are newly renovated. Suite room is large. Everything we need is included. Housekeeping keeps it clean. Desk staff has immediately gotten anything that we have requested. They have been very accommodating... more

Upon a weekend getaway to Ottawa, my boyfriend and I are were quite pleased with our accomodations at the Residence Inn. From the moment we checked in, to our ongoing communications after our visit, the level of customer service was unprecedented. When we noticed a personal item was left behind, Nancy Champagne, General Manager was quick to look into our... more

We thought we were only getting your typical hotel room but when we stepped in there was also a living room and kitchen! It was clean and quiet with large windows that let in great light and could open for some fresh air. The hotel is perfectly located with a 2 minute walk to Sparks street and the Parliament Buildings.... more