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The Westin Ottawa


The Westin Ottawa
Hotel class 4 of 5
11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada
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Traveller Reviews

[ Date ] [ Rating ]
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1 of 5 stars
Montreal
24 Jun 2009

Our stay was a disaster due to the ongoing construction in the hotel. Although we were a number of floors away from the construction, the noise was unbearable. Discussing the issue with staff did not lead to a resolution and only added to our frustration. I get the impression that they get a lot of complaints about this and have... more

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5 of 5 stars
Redcliff
24 Jun 2009

We stayed here for three nights and got upgraded to a corner room because of our gold status. The room we got had a fantastic view of Ottawa. It was a 270-degree view that arched from the parliament buildings to the east. The bed was extremely comfortable and we could have spent the whole trip in it. The location is... more

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3 of 5 stars
Toronto
18 Jun 2009

This is the third time we have stayed at the Westin Ottawa. Our previous stays at this hotel were pleasant and its location is prime. When we decided to take a trip to Montreal and stop in Ottawa on the way, we chose the Westin thinking that It would be as decent as our previous experiences. It was not. This... more

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5 of 5 stars
Canada
15 Jun 2009

I stayed at the Westin Ottawa for board meetings in June and was extremely impressed from the minute I arrived in the lobby, where check-in was a breeze and the bellman was extremely helpful. I got a renovated room on the 19th floor and loved it - the room was huge and very nicely decorated with a clean, modern feel.... more

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3 of 5 stars
Montreal
15 Jun 2009

I stayed for a night at the hotel in June for a simple trip to see Ottawa. I have stayed at many Westin's in North America. I requested one of the newer "renovated rooms" and received one. The room was very clean, spacious and smelled new. The room also had a fantastic view of downtown Ottawa. I did not find... more

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5 of 5 stars
Alberta
8 Jun 2009
1/1 found this review helpful

Upon arrival was upgraded to a newly renovated room. Just absolutley superb room, tile floors glass walkin showers, lovely heavenly bed long couchs LCD tv, huge room, modern decor throughout, Ceiling to floor windows, view of canal. Bathroom supplies, white or green tea can't remeber which shampoos conditoners and soap, makes hair look fantastic so soft, you can buy the... more

Management response from
TheWestinOttawa, Executive Assistant

Thank you for your feedback regarding our newly renovated rooms. We are delighted to hear such positive reviews. We look forward to welcoming you back to The Westin Ottawa. Sincerely, Meaghan J

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1 of 5 stars
Ontario
4 Jun 2009

I felt so cheated recently when I stayed at the Westin for a conference. The conference rate was $209, when it should have been half the price for all the trouble and the noise. From check-in through to check-out staff were not apologetic that the hotel is under construction and there is absolutely no rest due to construction and drilling... more

Management response from
TheWestinOttawa, Executive Assistant

Thank you for taking the time to post your comments. I do apologize that our guestroom renewal process affected your stay with us. We do anticipate an end of August completion date and look forward to providing our guests with a heavenly and tranquil experience from that time onward. If you would like to discuss your stay with us with...

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3 of 5 stars
Pittsburgh
30 May 2009

I was in Ottawa for a conference and chose this hotel for quiet and because of its closeness to Parliament Hill and museums. The rooms are lovely and clean and the staff very friendly. It is attached to a mall, which is helpful for people with small children, as I was. Their cribs are nice and the rooms have fridges,... more

Management response from
TheWestinOttawa, Executive Assistant

Thank you for taking the time to post your comments. We take all feedback very seriously and apologize that the event at the National Arts Centre as well as the Ottawa Marathon affected your stay with us. The Ottawa Marathon is a very busy weekend here in Ottawa and again I apologize that our front office team did not give...

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4 of 5 stars
Vancouver, Canada
25 May 2009

Stayed at the Ottawa Westin from may 16 - 18. Booked the newly renovated room and was very happy with it. Very clean and still smelt new. Was told at check-in that hotel was going through renovation and work would start at 9am, which i was aware of but didn't bother us as we were out by then anyways. Location... more

Management response from
TheWestinOttawa, Executive Assistant

We were delighted to hear you had a wonderful stay with us from May 16-18 in one of our newly renovated guestrooms. We have received many positive reviews from our guests regarding our new rooms and are delighted that your experience was also a positive one. We look forward to welcoming you back to The Westin Ottawa. Sincerely, Meaghan J

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4 of 5 stars
Halifax
25 May 2009

I just returned from two weeks at the Westin Ottawa and I have a mixed review… One of the reasons we picked the Westin was to take advantage of the “Free weekend nights” promotion. In the promotion you can earn unlimited Free Weekend Night Awards with every two stays through July... It sounds like you would get a weekend night... more

Management response from
TheWestinOttawa, Executive Assistant

Thank you for taking the time to post your comments. We are pleased to hear you enjoyed our newly renovated guestrooms. I did take your comment very seriously about our TV remotes and I would like to assure you that we are addressing this issue. We hope to see you again very soon for your next stay in Ottawa. Be...

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The Westin Ottawa Also Known As

Address: 11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada