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All 61 Ottawa hotels

The Westin Ottawa

4.0 of 5
11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada (Byward Market Area)
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The Westin Ottawa
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81%
Ranked #11 of 61 hotels in Ottawa
Most recent review
5 of 5 stars Reviewed 17 June 2013
Nickster Mount Pearl, Canada
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754 reviews from our community

Traveller rating
    362
    232
    97
    48
    15
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Families
149
 
Couples
189
 
Solo
59
 
Business
282
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Mount Pearl, Canada
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 17 June 2013 NEW

Stayed here for three nights in June. Excellent location downtown, close to everything, the Rideau Canal, shopping centre, the Byward Market, Parliament Building, etc. Hotel was very clean and rooms had everything you needed. Elevators were a bit funky in that you had to select floor number before getting on and then make sure you see which elevator you need... More

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Toronto
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 17 June 2013 NEW

Was staying at this hotel for business and not pleased with the extreme slow service, Their guest rooms are just fine but what is a good guest room when you have no good service. The hotel is busy and too many things going on. You need at least 10 minutes to take the elevator - caught myself using the stairs... More

Was this review helpful? Yes 1
Ottawa, Canada
Top Contributor
51 reviews 51 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 16 June 2013 NEW via mobile

Best hotel in Ottawa by far! I have stayed in Ottawa several times and this is my favorite. The last time we stayed we spent 2weeks. They are always offering an upgrade and helping to solve any problems. The connection to the mall is nice, but the mall is aweful. We like the Shoreclub..... Ottawa doesn't offer many after work... More

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See 17 more reviews by debby b for Ottawa
Vancouver, Canada
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 16 June 2013 NEW

The Westin Ottawa is in a fantastic location close to all of the Parliament buildings and attractions. Service was exceptional but rooms and parking are a bit pricey. Walking distance to the Parliament buildings and right on the Canal.

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Miami, Florida
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 12 June 2013

I was very pleased with my visit to this hotel. The rooms were quite large and comfortable. It was also quite clean.It had an excellent view of Parliament buildings. The staff was quite friendly and pleasant and efficient. The efficiency issue has been referenced in previous reviews,however, I did not experience that. I look forward to a return to this... More

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Toronto, Canada
Top Contributor
96 reviews 96 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed 10 June 2013

I always enjoy the Westin hotel in Ottawa. The rooms are spacious and clean. The conference facilities and food are very good. Two areas for improvement that I noted this time. First, the front desk was understaffed. When I arrived, there was only one person at the front desk. As a result I waited for close to ten minutes before... More

Was this review helpful? Yes 2
See 8 more reviews by Hunterboeuf for Ottawa
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review
12 June 2013

Dear Hunterboeuf, Thank you for posting your review! It's great to hear that you always enjoy your time spent with us at The Westin Ottawa, and that our conference facilities and food are to your liking! I am sorry to hear that you felt the front office was understaffed when you arrived, and will be sharing your feedback with our... More

Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 8 June 2013

We stayed at the Westin for a weekend and loved it. We had an excellent view of the Parliament buildings and canal. The room was very spacious, newly decorated and clean. The room was also very quiet. One very minor thing though was that the toilet flushed very loudly (it scared my son) and I could hear the distant sounds... More

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Phoenix, AZ
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 6 June 2013

Imagine... you pay premium prices for Westin, & expect premium service. Check-in only takes 30 minutes, with 2 [TWO] staffers servings lines of 5 - 6 customers each... the wait for elevators is as long - REALLY... standing almost 15 minutes waiting for an elevator to arrive to take you... a floor at a time, to your "premium' [+$20] floor...... More

Was this review helpful? Yes 1
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review
10 June 2013

Dear kenazcc, Thank you for taking the time to provide feedback regarding your recent stay. I am very sorry to hear that you were disappointed by various aspects of your stay with us. I assure you that a 30 minute check in time is in no way what we consider to be reasonable, and I am truly sorry that this... More

Riverview, New Brunswick, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 June 2013

I have stayed at The Westin Ottawa several times over the past 5 years for real estate conferences. The rooms are very good, the conference facility is excellent and the location is very convenient. The staff are easy to contact, are always available to help you. One nice little touch is a full supply of gym clothes, including sneakers, if... More

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Thunder Bay, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 June 2013

The Westin Hotel is a spectacular place to stay when visiting Ottawa. From your bedroom window you can see Parliament and the canal. You are in the very heart and centre of the city. It's located at the busy intersection of Wellington, Rideau, Sussex and the Canal Parkway. Once at the front door, you are immediately welcomed into a friendly... More

Was this review helpful? Yes 1
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review
12 June 2013

Dear Christine-Scooter, Thank you for your comments! I am thrilled to hear that you enjoyed your stay with us, and that our staff made you feel so welcome. I am also very happy to hear that you were able to enjoy all aspects of the hotel and the Rideau Centre using your scooter. I look forward to welcoming you back... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Byward Market(74)
  • Rideau Centre(60)
  • Parliament building(48)
  • Very nice(32)
  • Room service(24)
  • Great location(23)
  • Double beds(11)
  • Rideau canal(7)
  • Would highly recommend(7)
  • Flat screen TV(6)

Additional Information about The Westin Ottawa

Address: 11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada
Phone Number:
Region: Canada > Ontario > Ottawa > Byward Market Area
Amenities:
Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotels in Ottawa
#3 Romantic Hotels in Ottawa
#8 Family Hotels in Ottawa
#11 Business Hotels in Ottawa
Price Range: ££
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Located in the heart of the city, The Westin Ottawa is near Parliament Hill and the scenic Rideau Canal, historic sights and world-class shopping at the adjoining Rideau Centre. ... more   less 
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Also Known As:
The Westin Ottawa Hotel
The Westin Ottawa Hotel Ottawa
Westin Ottawa
Westin Hotel Ottawa
Ottawa Westin

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