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Holiday Inn Sarnia Hotel & Conf Center


Hotel class 3.0 of 5
1498 Venetian Blvd, Sarnia, Ontario N7T 7W6, Canada
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Reviews you can trust

76% Recommend
4.0 of 5 stars 28 reviews
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5 of 5 stars
Indianapolis
12 Oct 2009 | Trip type: Couples

We stayed in a very comfortable and large king room in the tower. Very clean and staff was outstanding (with the exception of a dinner waiter). Breakfast buffet was good and the service was outstanding. more

Management response from
Geoff Eisenbraun, General Manager

Your review is greatly appreciated. We are glad to hear you enjoyed your King bed guestroom and dining in our hidden gem “Bridges” restaurant for breakfast. We would love to discuss your experience further with you regarding dinner and look forward to having the opportunity to accommodate you again in the future.

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3 of 5 stars
Macomb, Michigan
7 Sep 2009 | Trip type: Family

The location of the hotel was convenient, just minutes from the bridge. Check-in was quick and efficient; however, when we arrived at the room, it was a handicap room, even though we had made no such request. This would not have been a problem had it not been for my 6 year old daughter. The toilet in the handicap room... more

Management response from
Geoff Eisenbraun, General Manager

Thank you for taking the time to share your experience with your fellow travelers as we all truly appreciate your honest feedback. Your description of the “reversed handicap” circumstance reveals several valuable points in how we can better prevent this from occurring to our future guests with young children. All of our guests who book through third party internet websites...

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3 of 5 stars
waterloo
12 Aug 2009 | Trip type: Business, Solo travel

The hotel may be a favourite for some but definitely not for me. They gave me a room that had not been cleaned, was dirty and a good walking distance from the front desk. When I called down, the "operator" asked me to go back down to the reception desk for different accomodations! After explaining that dragging my luggage around... more

Management response from
Geoff Eisenbraun, General Manager

Please accept my sincere apology for your dissatisfaction with your visit. The guest experience at our hotel is our highest priority. As you will notice in the previous reviews, your experience is certainly not the norm at our location. We work very hard on providing a quality experience with great value for your money spent. This includes a clean and...

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4 of 5 stars
Sarnia, Canada
22 Jun 2009 | Trip type: Solo travel

I've traveled extensively, but was required to attend a wedding last year in my home town and stayed here. Check was relatively smooth. No issues. The room was fine, but the view left a lot to be desired. My window faced the main power plant of the hotel! Oh well. Bed was very comfortable. Room was a good size as... more

Management response from
Geoff Eisenbraun, General Manager

Your review has provided some really good feedback to the hotel and is greatly appreciated! I am happy to read that the Holiday Inn Sarnia/Point Edward was the right choice for your visit back to your home town and that our restaurant and lounge were both great experiences for you. With regards to the Wifi issue, a recent $6,000 upgrade...

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5 of 5 stars
Thunder Bay, Ontario
14 Jun 2009 | Trip type: Solo travel
1/1 found this review helpful

This is one of the best hotels I have stayed in! From the greeting upon arival to the final good bye everything went well. The lady on the desk looked up my priority number when I forgot my card. I just gave her my old address and she found it. The breakfast was very good. The waitress very friendly. Stayed... more

Management response from
Geoff Eisenbraun, General Manager

We were extremely pleased to read your review as we do strive to ensure all of our Guest’s experiences are as memorable as yours. Thank you for taking the time to share your experience at our hotel. We appreciate your positive comments and hope you will have an opportunity to stay with us again in the near future! (We didn’t...

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4 of 5 stars
Colorado
24 May 2009 | Trip type: Business, Solo travel

Stayed here for two nights and the folk really did a nice job. Good location right off the main bridge to the states, and the staff was very friendly. Even taking the trouble to contact me via every contact they had when I left some documents behind, allowing me to pick them up on my way out of town that... more

Management response from
Geoff Eisenbraun, General Manager

We are very appreciative for the feedback. I am glad that you found our location convenient as we are well located with easy access to the 402 Highway. Our entire staff appreciates the response and your kind words about our hotel and the employees. Thank you and again, we truly appreciate your business and comments.....

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5 of 5 stars
ontario
19 Apr 2009 | Trip type: Family

Kudos to the Holiday Inn and Staff. My family members were guests at the Holiday Inn this weekend........they were full of praise about the friendly, helpful service and the comfortable (full amenitied) accommodations. The Sunday brunch was fabulous and well received by the kids to the grandparents. One couple is affiliated with Sheraton Hotel and travel extensively, and they claim... more

Management response from
Geoff Eisenbraun, General Manager

Thank you for taking the time to share your experience at the Holiday Inn Sarnia/Point Edward. We hope that other travellers will find your comments beneficial. I was pleased to read that our employees were both friendly and professional, as this reflects our service culture and our ongoing service training. Again, thank you for your response, as we certainly enjoy...

Chaos
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2 of 5 stars
ontario
20 Feb 2009 | Trip type: Family
1/1 found this review helpful

We e-mailed our concerns regarding our recent stay at Holiday Inn Sarnia in hopes of a reply. As we received no such reply, we feel obligated to share that there is no concern regarding the satisfaction of your stay and an inability to strive for better service. I'm writing regarding our stay on January 9th at your hotel. Our son... more

Management response from
Geoff Eisenbraun, Manager

Thank you for your feedback regarding your stay in January. All comments from our guest regarding their experience are appreciated and taken seriously. We make every effort to respond to all guest comments received at the hotel in an efficient and timely manner. In this particular circumstance, we unfortunately did not receive any email concerning this incident. As this weekend...

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5 of 5 stars
toronto
8 Jan 2009

Well, the circumstances leading up to us staying here weren't the greatest ... I was on a holiday 'road trip' going to Chicago and on my way to the bride to cross into the States got into a car accident and basically got "stuck" in Sarnia ... but what an amazing surprise!! (and we're all fine thank goodness!) :-) Every... more

Management response from
Geoff Eisenbraun, Manager

Although we certainly agree the circumstance leading up to your visit were very unfortunate, we are delighted to hear you had an enjoyable and memorable stay. Your kind comments about the restaurant experience, room cleanliness, recreation facilities, and friendly service received are all very much appreciated. We hope to have the opportunity to accommodate you again in the future. Management...

Great Hotel
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5 of 5 stars
UK
10 Oct 2008

This is an excellent hotel. We nearly did not stay when we arrived as the hotel does not look too imposing from the outside. We are so glad we did though. The rooms are fine, the breakfast good and the staff could not have been kinder or more hopeful. Best of all though was dinner in the restaurant. Absolutely superb... more

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Holiday Inn Sarnia Hotel & Conf Center Also Known As

  • Holiday Inn Sarnia
  • Sarnia Holiday Inn
Address: 1498 Venetian Blvd, Sarnia, Ontario N7T 7W6, Canada
Sarnia hotels Holiday Inn Sarnia Hotel & Conf Center
4.0/5.0
28