Second visit this year and I am seeing some little things that indicate slippage in attention to detail. Little things like - no bottle of water in the room or chocolate on the pillow. These were all standard in the past, but apparently not this year. And no offer of upgrade even though the hotel was half empty the first...
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Reviewed 20 September 2011
Thank you for sharing another review about your experience at our hotel. I appreciate your business and wanted to make comment regarding your concerns. We are still happy to provide a complimentary bottle of water to all of our Priority Club guests. As of January 9th, we have relocated all of the bottled water from the guest rooms (room temperature)...
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Don't let that photo fool you .. that's the tower section. It will cost you extra to stay in that section. Your standard reservation will be in the 2-storey section .. which is comparable to a Motel 6 environment. Even my Platinum Elite status wasn't able to grant me a free upgrade. Judging from the empty parking lot, I don't...
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I was sorry to read that, as a Platinum member, you were not able to receive your complimentary upgrade that particular evening. We do upgrade many Platinum members each night and recognize the importance of this benefit. I was surprsied to read of your disappointment in our Business Class rooms as we take great pride in all of our 217...
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Our sports team was one of many during a 2 night weekend. Luckily, we had our 13 rooms in one "wing" of the hotel. All rooms were at the end of long hallway which overlooked the back part of the hotel where the small golf course is (made things quiet).
We had a standard room with 2 beds. The room...
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Thank you for giving us such a detailed review of your experience at the hotel. It seems that your team enjoyed their stay with us. Our comfy rooms, large heated swimming pool, Kids Eat Free program and genuinely friendly service is enjoyed by many sports groups throughout the year. Your feedback is important to us as they help both our...
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The service was excellent, I was warmly greeted at check in, and enjoyed my three night stay. Hotel was clean, staff was friendly. I would stay in this location again. On checkout, the front desk clerk was sincere in wishing me well on my travels and even one of the housekeepers went out of her way to thank me for...
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Thank you for the kind words. All of the team members pride themselves on giving warm and genuine service to all of our guests. I am very happy to see that you felt it! We all look forward to welcoming you back.
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I travel to the area a few times a year and this is the spot to stay. The staff is great, the restaurant was way better than I would expect at a hotel and the rooms are big and clean. Plus, the area is ideal for getting around and a nice walk to see the lake. If you come to...
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We apppreciate being your hotel of choice and that you had a "FANTASTIC" experience at our hotel. Being situated within walking distance of the lake, the Casino and some great parks is a definite bonus for all of our guests. We do have a stellar restaurant with great service and only fresh local ingredients used in all of our menu...
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We stayed one night at the Holiday Inn Sarnia, in town town to watch a hockey game. While the desk attendant was friendly, the lobby was pleasant, the main part of the hotel is rather old. We were placed in the obviously old 2 story section as opposed to the newer looking tower. The bed was ok, but the room...
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Although we are not a brand new building, we do take pride in maintaining and constantly upgrading our guest rooms and public areas throughout the hotel. That is why I was very disappointed to read about your impressions regarding these areas. With respect to the outside entrances, I apologize for the difficulties you encountered. Please note that we have just...
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I stay here when traveling to visit family in Sarnia. The staff are very helpful and courteous. If you bring kids the pool is a great distraction. The restaurant in very good for dinner, good for lunch but marginal for breakfast (service & the buffet).
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Nice restaurant, decent rooms. Best PC perks I've seen: juice, water, breakfast coupons, prizes.. very helpful staff too. – 8/10
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As a valued Priority Club member, I was very pleased to see that you were appreciative of our service and were able to enjoy the local benefits of staying at our hotel. Thanks for letting us know of your experience and I will be sure to share this with the team!
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Very good location, good restaurant, lots of free parking and generous size room
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Thank you for sharing some great points about our hotel and all that we have to offer to our guests. We would also like to add that all of our non-tower rooms have been completely renovated in the last four years. We hope to see you back soon!
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This was my 5th or 6th stay this year, and I'm headed back next week; this property has been my first choice in Sarnia for at least 20 years. Bridges is a surprisingly good restaurant, more akin to the European approach to hotel restaurants than the more basic American style. You can actually get some really good food here, albeit...
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Reviewed 2 February 2012
Thank you for the many years you have chosen to stay at our hotel. I truly appreciate the great comments about the quality of our Restuarant and our people. Our Executive Chef, Phil Washington, is all about cooking with fresh and local ingredients and as such, is passionate about changing our menus with the seasons. Although we do have very...
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