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The Fairmont Royal York

4.0 of 5
100 Front Street W, Toronto, Ontario M5JIE3, Canada (Downtown Toronto)
Hotel amenities
The Fairmont Royal York
Ranked #50 of 138 hotels in Toronto
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1,738 reviews from our community

Traveller rating
    480
    578
    379
    213
    88
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Families
243
 
Couples
528
 
Solo
146
 
Business
555
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 19 May 2013 NEW via mobile

Went to a conference here in May 2013. Hotel has a deep history, but frustrated by bad service. The hotel would not supply our conference with a WiFi password, even though they had the ability. Second, the price for drinks at the in-hotel events were $10+ for a domestic beer and went up to around $18. Next, the Bell Desk... More

Was this review helpful? Yes 1
RoyalYorkHotel, Katharine, Customer Service at The Fairmont Royal York, responded to this review
20 May 2013

While we are happy to know our history is appreciated, we are disappointed to learn we did not exceed your expectations. Your feedback is appreciated and we will follow-up on our shortfalls. I invite you to contact us directly should you wish to discuss your experience further. More

Aylesbury, United Kingdom
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 18 May 2013 NEW

The hotel has an incredible history & royalty & other dignitaries have stayed here. The lobby area in particular is impressive. The staff & food (we had the buffet breakfast) were both excellent. The room we stayed in on the 4th floor was quite big & comfortable, but the bathroom was fairly small & needed updating. This is the only... More

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RoyalYorkHotel, Katharine, Customer Service at The Fairmont Royal York, responded to this review
20 May 2013

Thank you for your review. It is wonderful to know our lobby was impressive and our team was excellent. I am happy to know you enjoyed our buffet breakfast and found your guestroom to be comfortable. We hope to have an opportunity to welcome your return in the near future. Future travelers: If your travels will have you staying at... More

Vancouver
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 18 May 2013 NEW

We had originally booked into the Cambridge suites but changed because a friend was staying at the Fairmont. When we arrived at around 1:00 a.m. in the morning, the front desk staff informed us that the only room that was available was with a view of scaffolding and plastic sheeting. We were told that we could switch rooms if we... More

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RoyalYorkHotel, Katharine, Customer Service at The Fairmont Royal York, responded to this review
20 May 2013

Thank you for your feedback. I am disappointed to learn of your experience and sincerely apologize. While it does not excuse your experience, we have an exterior restoration project underway. There are a limited number of guestrooms directly impacted and privacy screens have been installed to protect privacy. I am happy to know you found the beds to be comfortable... More

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Mississauga, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 17 May 2013 NEW

Love the history that went with the hotel, with today's amenities. It's a magestic building, and Prince Philip was staying there at the same time we were! Did not like the fact that as a guest, I had to pay for wireless Internet . It wasn't the money, but the simple fact that I had to pay for something that... More

Was this review helpful? Yes 1
RoyalYorkHotel, Katharine, Customer Service at The Fairmont Royal York, responded to this review
20 May 2013

It is wonderful to know you love the history of our hotel and find the building to be majestic. We hope to have an opportunity to welcome your return. More

Vancouver, Canada
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 17 May 2013 NEW

I love the opulent lobby, location, and familiar Fairmont things like great service. But perhaps the Royal York, which when fully occupied has the same population as a town in Alberta, is too big for its own good. Checkin and checkout can bring the lobby to an uncomfortable fullness, not unlike a post-Thanksgiving meal feeling. Staff, though well-trained and well-meaning,... More

Was this review helpful? Yes
RoyalYorkHotel, Katharine, Customer Service at The Fairmont Royal York, responded to this review
20 May 2013

Thank you for sharing the details of your stay. It is wonderful to know you found our lobby opulent, appreciated our location and found our team to provide great service. I do apologize for the wait times experienced and will be following up with our team. I am delighted you found your guestroom to be clean and bright. I am... More

Ottawa, Canada
1 review
5 of 5 stars Reviewed 17 May 2013 NEW

This was my first experience as a member of the President's Club and I was upgraded to the Gold Floor. I loved it! The personal service in the private lounge, the dedicated elevator, the helpfulness of the housekeeping staff--everything was top notch. The hotel was conveniently located to my conference as well as the Billy Bishop Airport. The qualify of... More

Was this review helpful? Yes
RoyalYorkHotel, Katharine, Customer Service at The Fairmont Royal York, responded to this review
20 May 2013

I am thrilled your first stay as a Fairmont President’s Club member was so memorable. It is wonderful to know you found our Fairmont Gold floor to be top notch and our location to be convenient for both your conference and travel to Billy Bishop airport. I am very happy to know you will definitely be back and we look... More

Alberta
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 16 May 2013 NEW

Fast and friendly check in through the Presidents Club, and a very responsive staff who upgraded my room due to construction noise. The Library bar was terrific, with great cocktails, and reasonably prices for downtown. Be sure to have the chowder. THe room was quite comfortable, with great beds, and fantastic toiletries. Connection to PATH and the subway made ti... More

Was this review helpful? Yes 1
RoyalYorkHotel, Katharine, Customer Service at The Fairmont Royal York, responded to this review
17 May 2013

We are delighted to learn about your positive experience both as our hotel guest and patron in The Library Bar. We look forward to welcoming your return! More

Chilliwack, Canada
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 15 May 2013 NEW

While this is hardly a 'budget' hotel and should be high quality based on the flag (Fairmont) and the price, you get what you pay for at this hotel. The rooms are typical Fairmont quality with every amenity but what sets this apart is the staff at this hotel. They are, quite simply, awesome. I stay about 5 - 6... More

Was this review helpful? Yes
RoyalYorkHotel, Katharine, Customer Service at The Fairmont Royal York, responded to this review
17 May 2013

Your loyalty is appreciated and we are thrilled to learn you find the quality never changes. It is wonderful to know you find it is our team that sets our hotel apart. We look forward to welcoming you back. More

Johannesburg, South Africa
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 15 May 2013 NEW

We stayed at the Royal York on 1 and 2 April 2013. Hotel, rooms, breakfast are all average and aged, but then again it is 1000+ room establishment. What is worth mentioning though was the Concierge, James Robar. Never have I seen service like this. We enquired with him about a road or train trip for the rest of our... More

Was this review helpful? Yes 1
RoyalYorkHotel, Katharine, Customer Service at The Fairmont Royal York, responded to this review
17 May 2013

Thank you very much for taking the time to share your positive experience. We were thrilled to learn of the memorable service James provided during your stay. Your positive feedback has been shared and is truly appreciated. More

Ontario
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 14 May 2013 NEW

My husband and I stayed at this property when he attended a nearby conference. The front lobby is impressive and check-in was fairly quick. Because we were part of a larger convention group, our room wasn't ready for us when we checked in. The front desk clerk, Ryan R. (I believe) suggested we grab a bite to eat and was... More

Was this review helpful? Yes
RoyalYorkHotel, Katharine, Customer Service at The Fairmont Royal York, responded to this review
17 May 2013

Thank you for sharing the details of your experience. I am happy to learn of the personalized service our Reception Agent provided. It seems you became very familiar with our hotel and surroundings. I am delighted you enjoy our connection to the underground PATH and enjoyed roaming for miles and miles. More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Union station(71)
  • Cn tower(65)
  • Library Bar(54)
  • Great location(37)
  • Gold Floor(32)
  • Very good(25)
  • AIR CANADA(10)
  • Free internet access(7)
  • Hotel lobby(7)
  • Flat screen TV(7)

Additional Information about The Fairmont Royal York

Address: 100 Front Street W, Toronto, Ontario M5JIE3, Canada
Region: Canada > Ontario > Toronto > Downtown Toronto
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotels in Toronto
#30 Luxury Hotels in Toronto
#41 Family Hotels in Toronto
Price Range: ££
Hotel Class:4 star (4*)
Reservation Options:
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Also Known As:
The Fairmont Royal York Hotel
The Fairmont Royal York Hotel Toronto
Fairmont Toronto
Fairmont Royal York
Royal York Hotel Toronto
Toronto Fairmont

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The Fairmont Royal York
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