I'm not sure how many hotels I've checked into, but it must be a couple of hundred by now. This hotel has the distinction of being the only one I've ever checked into and then straight out of again. The place feels like its been built under a freeway overpass. The lobby is in desperate need of a facelift, but... more

Location of this hotel was ideal. We walked to the Air Canda Centre, Rogers Centre, Hockey Hall of Fame and downtown with no problems. The room was updated with georgeous wood furniture, LCD tv, egyptian sheets, and a beautiful view of Lake Ontario in the South Tower. Some downfalls we thought were: -No Free interent, you had to pay a... more

If you arrive at this hotel by airport bus, or by the train (several easy blocks to the north) you'll be confronted by several flights of stairs to get to the main lobby to check in. Unless you're arriving by auto, there seems to be no alternative to lugging your bags up these stairs. The bellmen have conveniently located themselves... more

We booked a two night stay and were immediately disappointed upon arrival. The bellhops ignored us at valet (we struggled to get our suitcases through the door-it was clear they were servicing people based on their make of vehicle as the valets/bellhops were prompt with expensive luxury vehicles but ignored us with our Honda civic), the front desk was less... more

This Westin is just what you would expect from it's name. It's a beautiful hotel right on the water. Our room overlooked Lake Ontario and all of the activity in the area. The room was wonderful, the bed & pillows very comfortable, beautiful bathroom, and refridgerator in the room. The people were very professional and helpful, except the folks dealing... more

My bf and I stayed at the Westin Harbour Castle for a special evening on September 19th. I had arranged with the hotel to receive a $50 upgrade to a junior suite. On our arrival, we sat in a line-up of cars for almost 1/2 an hour waiting for this Valet parking. Not a great start as we were on... more

While checking on our room a few days before arriving, I spoke with Atilla. I mentioned that I liked his name and asked if he was from Hungary. Small talk. When we arrived, we had a great bottle of wine, a personal note in Hungarian from Atilla and a beautiful view from our window. Anyone complaining about the steps at... more

Stayed here 8th to 10th September. Hotel looks goods and its staff are professional an pleasant. Had a minor problem on check in and they soon sorted this out. Breakfast is well worth the price, don't be put off by the $20 costs per person it is quality. Would definately stay there again more

After having an excellent stay at the Westin Ottawa, we were extremely disappointed with the level of customer service at this hotel. On a previous visit to Toronto we had an enjoyable break at the Westin Prince, but chose this hotel for its central location. A good example is the breakfast service, we were shown to our table by someone... more