The lobby of the Grand Hotel and Suites is truly grand. The front desk staff are polite and efficient. Our suite was an entire one-bedroom apartment with hardwood (or faux?) floors, three flat screen TVs, large living room, small separate dining room, kitchenette, bedroom, windows on two sides overlooking Toronto. Furniture was upscale, especially the bedding. Bathroom was small but... more

My boyfriend and I booked online for a Saturday night to celebrate our anniversary and will definitely be returning! We booked a standard sweet with a dinner package at the on-site Citrus Hotel. We arrived about 3PM on Saturday and had a smooth check-in; the girl at front desk was incredibly friendly with a big smile!! We were thrilled to... more

My girlfriend and I spent 2 nights at this hotel, and loved it. We were on the 15th floor facing Lake Ontario. It was nice to see the water shimmering in the morning. The full breakfast included in the price of the room, was very good. The hotel had a rooftop jacuzzi with a movie screen. The city lights were... more

Having had a terrible time previously, the manager offered an upgrade to the 600$ per night Ambassador suite...sounded great. The room was 2 levels and nicely turned out (ex. the paper reproductions of Monet et al.) but the kids were stuck on the REALLY uncomfortable pull out and you cannot relax sans kids bec. the 2 floor bedroom tv over... more

Nice room on last (18th) floor with great view. Large bed, 2 plasma screens and kitchen area were great. Very good complemetnary breakfast. Staff very helpful. Hotel is located 5 minutes walk from Eaton Centre (huge shopping centre) and metro station. Free Wi-Fi in the room and internet cafe at the reception. 2 jacuzzi on the roof open 24/7 with... more

Not sure about other's negative reviews, as I've stayed here a number of times in the last month alone, and this place is great. Excellent rooms, fantastic breakfasts, and the staff is just incredibly helpful. Room service is prompt, and the food is delicious! more

Room dirty, no mattress cover on bed. Bathroom grouting very rough. Pull out couch had missing spring. They brought a roll out cot with a stained mattress, no cover, no sheets. Free breakfast consists of fake eggs and bread. Citrus restaurant did serve a good hamburger. We couldn't stand tha place and left. more

we have stayed here for many years in a row but the last two to three years we have had nothing but problems which management never seemed to take seriously. We heve had to switch rooms due to mechanical and cleanliness problems, the last time we had no electric on our last day and could not even get ready properly... more

My fiance and I have stayed at this hotel MANY times throughout the past 5 years and we have had nothing but great experiences here. We have tried the more expensive, 'upscale' hotels in Toronto and nothing compares to this. The free breakfast buffet is soo yummy, especially after a night of drinking in the rooftop hot tubs. There's usually... more