As previously stated- recently converted from a Renaissance. I arrived late one evening and the doorman read my name off the luggage tag and called the front desk. Approaching the front desk I was greeted by name, told I had been upgraded and that the concierge lounge was still open, but they would call up and make sure that there... more

This hotel has just been purchased from the Renaissance hotel chain, so one is essentially reviewing their hotel with Sheraton staff. That said, the hotel facilities are modern, very contemporary furnishings, and very comfortable rooms. Checkin initially took more than 5 minutes, even though there was only one person in front of me. This was due to the fact that... more

We stayed over night while visiting Toronto. This hotel couldn't have been better. The staff went above and beyond, the morning breakfast buffett was fantasic, the pool was amazing, and the rooms were modern, clean and comfortable. You can't go wrong with this hotel. It is a little pricey, but I think it was worth it. I thought the mattress... more

Just a quick note to warn you off the staff here and the way these people treat clients and CHILDREN !!! We were there for a hockey tournament this weekend and we were standing in the hall way having a few drinks, and being very respectable and considerate to others who were on the floor. One of the suit guys... more

My client books an annual Executive Retreat and it's been held here for the past two years. Nice hotel - the banquet staff can't do enough for you and the Supervisors check in at least once a day. We actually asked them to reconfigure the room on short notice and they had staff there in minutes to do it.. no... more

Super modern hotel. Rooms are cozy, modern and clean. We stay in room 748 and the view was awesome. The newspaper are complimentary every morning. Good location and close to airport. more

I recently stayed at the renaissance for a sporting event. To tell you the truth i actually cant remember how the service was so i guess that means it was alright. I do however remember how beautiful the rooms were. The beds were very comfy and the room just felt so relaxing and warm. I had a friend drive me... more

We took advantage of going to Toronto the evening before our flight out of Toronto and having the peace of mind that the vehicle could remain at their facility. Well upon return we found that our vehicle had been vandalized, broken into and attempted to steal it. The manager offered no reimbursement other than their staff had taped up the... more

Stayed recently before a morning flight. Stayed on the club level and room was nice with great king bed and good size bathroom and amenities. There was a good selction of pay per view movies if you wanted. Very close to YYZ terminals with fairly regualr shuttle service. I stayed on the weekend so the lounge was closed however at... more