The room was booked via a secondary source. I called ahead to request a King bed in a non-smoking room and they were happy to accommodate the request. The room was very nice and very clean. The hotel staff was very helpful and pleasant. I was very satisfied with my stay. more

Made a last minute booking here through Hotels.ca (which we have subsequently learned is the same as Expedia) because the Sutton Place in Vancouver is so wonderful. Had to book two rooms because we are four, specifically requested two beds in each room but were 'upgraded' to two rooms w king beds because they had no double rooms, Rooms were... more

First, I got it on priceline for $69 so I can't complain too much. But for a 4* star, it is average at best. My big complain: I called a friend in Toronto (it's cheaper than roaming on my US based called) and there is NO pen and paper in the room. Hell, Motel 6 gives you that! Also, the... more

I attended a conference here and was very disappointed with my hotel room and the hotel services. My room was quite outdated, especially the bathroom and just felt dingy. As a business traveller, you expect certain things out of a hotel and the Sutton did not live up to any of these expectations. Internet was $16.50 for 24 hours, the... more

Stayed there twice this week, even got the same room with the same problems even after pointing them out Water control to bath/shower broken Television old and terrible picture No dressing gown on second stay Hotel staff pushed by guests on the lift to get out first Signage has not been replaced in months For the "name/image" it is trying... more

I booked this hotel through Priceline, received a good rate through the site. This hotel was just okay, for a hotel with supposedly such prestige, I feel it didn't live up to it's name or star rating, the room was kind of boring, older style furniture, it needed more lighting. The heating in the room was either way too hot... more

My girlfriend and I have just returned home after a 2-night, midweek stay at the Sutton Place Toronto. We are frequent travelers who usually stay in 4-star hotels and we thought the place was acceptable-to-very good. I got our room on Priceline by bidding $90 per night. With taxes and fees the price climbed to $110.61, which we thought was... more

I would never recommend this hotel to anyone - when we arrived, the front desk staff were rude and oblivious to our very presence. Our room was dirty and there was a general sense of uncleanliness. Water in the shower rose up to our calves and took forever to drain. Staff were snooty and unable to give us simple directions... more

I got a huge room for a low price, with a walk-in closet, a balcony, kitchen, living room and bedroom. The hotel was pretty quiet and very central. BUT... everything looks old and is in serious need of a new coat of paint, the maid did not clean my room, and although local calls were said to be complimentary, I... more