We are from Gatineau and were in need of making a choice for our regular stays starting summer 2012. Having wasted money on unworthy hotel rooms, we decided to shop around. After carefull study of price, ammenities, service, cleaness, etc, my husband and I have selected the Hotel Universal for our schedules stays in Montreal every second week-end for our... More

We needed a place to stay in Montreal early Saturday morning, and this hotel was willing to check us in at 7am. The front desk clerks were very helpful when Hotels.com repeatedly didn't submit our information. Our room was very nice and clean - my only minor complaint was that we were close to the lobby, and at check-out/check-in time,... More

Terrible service. We are under a boil water advisory in Montreal right now. "Management has decided that they will not provide guests with complimentary bottled water to brush their teeth". Sone guests are children. How much does bottled water cost? How much will a lawsuit cost if someone gets sick? We cannot BOIL water in a hotel room. As someone... More

This hotel is really good, very clean and comfortable. We stayed at an area that had recently been refurbished, so the room was brand new, the toilette had been redone and was very modern and trendy. We took a walk in the hotel and noticed other floors such as the first floor were not redone yet, and therefore looked pretty... More

This hotel is ideally located for events in the Big O, Saputo Field, shopping in Anjou and the Arboretum in the east end of Montreal. It is not far from the Metro by which you can access most other parts of this wonderful city. It is reasonably priced but unfortunately could use some modernizing of the bathrooms which are quite... More

Spent 2 nights at the HUM over the march break with the three kids. Service was great and really need to mention how nice and helpful Laurie was...what a fantastic employee at the hotel! We got a 2 night deal for 2 adults and 3 kids, including 2 full warm breakfasts for 5 (eggs, bacon, etc...) and tickets for the... More

We choose this hotel because of its proximity to the insectarium, biodome and botanical gardens. It is also across the street from the olympic stadium. We rented a suite (room 301) and this room was very large. The main room / living room was very old looking and a bit worn out but the hallway, separate room and bathroom had... More

My family and I travel to Montreal often. We live in New York. We have many family members in Montreal and nearby in St. Leonard so we chose Hotel Universal since it was near them. On this past trip in December we got stuck in the snow storm. We lost an entire day with the family so when the snow... More