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Hotel Gouverneur Sainte-Foy


Hotel class 3.0 of 5
3030 Boulevard Laurier, Quebec City, Quebec G1V 2M5, Canada
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Reviews you can trust

53% Recommend
3.0 of 5 stars 53 reviews
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3 of 5 stars
Reading, UK
14 Oct 2009

I spent two nights here on the third stop of a tour. My room was on the ground floor and was suitably adequate. I did not eat at the hotel, but the dining room and the bar seemed welcoming enough. The hotel is located next to a string of shopping malls, and is some way from the old town. The... more

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3 of 5 stars
Sydney
6 Sep 2009

I stayed here as part of a tour group for 2 nights. Room was clean and comfortable. Towels were a little small but then again you only dry yourself with them anyway so it didn't matter really. One big problem i had was my bag was taken to the wrong room even though the correct room number was written on... more

Management response from
Eric Normand, General Manager

I would lke to thank you for taking the time to write a review on our property about your most recent stay. I am glad to see that we have been able to rectify your luggage situation in a prompt manner. I also shared your good comments and the area of improvment you suggest with our team to ensure we...

Nice place
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5 of 5 stars
wayne, nj
9 Aug 2009 | Trip type: Family

older hotel but rooms are upgraded. We had a pleasant stay. Help was awesome. Nice pool. bus stop at door step takes you to old quebec in 20 minutes. Good restaurant. more

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1 of 5 stars
Cheshire
6 Aug 2009 | Trip type: Couples

Quebec was our fourth stop on a trip around eastern canada. We arrived tired and hungry after a 7 hour drive. The hotel looked tired and unwelcoming. After waiting ages to check in with unfriendly staff in a smoke smelling lobby we were given a room which had not been cleaned. We were then reallocated an upgraded room which seemed... more

Management response from
Eric Normand, General Manager

Thank you very much for taking the time to complete our online Guest Survey regarding your recent stay at Hôtel Gouverneur Québec - Sainte-Foy. Your feedback is extremely valuable to us as it is through this input directly from our guests that we are able to continuously strive to deliver a positive and memorable experience for every guest. Please accept...

sucks
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1 of 5 stars
Zaandam, The Netherlands
4 Aug 2009 | Trip type: Business

the hotel is located in a remote and depressing area. The room is dark and outdated. The television is from the year it was invented, no way to connect a dvd player. The housekeeping is a joke, the staff is unfriendly and sometimes rude. The fire alarm in the room is going off every single day for no reason. The... more

Management response from
Eric Normand, General Manager

Thank you very much for taking the time to complete our online Guest Survey regarding your recent stay at Hôtel Gouverneur Québec - Sainte-Foy. Your feedback is extremely valuable to us as it is through this input directly from our guests that we are able to continuously strive to deliver a positive and memorable experience for every guest. Please accept...

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3 of 5 stars
Toronto, CANADA
6 Jul 2009 | Trip type: Family

It's my first experience to bid on a stay on Priceline.com. We paid US$65/room per night and we bidded for 3 rooms for total 6 of us. Hotel was located on the main street by the highway 73 and it's easy to locate. I was surprised when I saw the price listed as $250/room on the walk-in price list. I... more

Management response from
Eric Normand, General Manager

I would like to thank you for taking the time to write a review about our Hotel as well as using the price line promotion. Rest assure the $250 sign is only the maximum rate we could charge for this room rather then being our walkin rate and I do appologise for any confusion it might have been on our...

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4 of 5 stars
North London UK
20 Jun 2009 | Trip type: Couples

I must admit after reading some of the reviews on Tripadvisor about this hotel I was a little worried what we'd find, but several Canadian friends had recommended it to us so we took the plunge. As such we got what we paid for, a good basic hotel at a good price. The hotel does have a retro 70's feel... more

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1 of 5 stars
Worcestershire
21 May 2009 | Trip type: Family

This hotel was a complete let down. Located in an extremely busy area that could be noisy at times, especially during the night. The room was dark and depressing, chipped walls, dark 70's smoked glass mirrors, dated bathroom. We ate breakfast at the restuarant and came into contact with the miserable, unfriendly staff. The hot food was luke warm, and... more

Management response from
Eric Normand, Manager

I would like to thank you for taking the time to write your comments about your recent stay at our Hotel. Needless to say I was very disappointed to acknowledge that your stay did not meet your expectation. I have shared your comments with our team to ensure that services remain at the top of our priority in everything we...

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3 of 5 stars
Cardiff, Wales
21 May 2009 | Trip type: Couples

Room was quiet (still pretty much out of season) and facing inner court yard with outdoor pool - too cold to use it! Otherwise room was pretty everage. Room was a bit cold for sleeping but extra bedding provided when asked for. Free inet use for 1/2 hour in business suite - just room collect key from reception. Hotel is... more

Management response from
Eric Normand, Manager

I would like to thank you for taking the time to write your comments concerning your most recent stay at our property. Your comments are extremely important to us and I already shared them with our team to ensure we provide a great experience to all customer that cross our doors. If you happen to visit our area in a...

Meh
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2 of 5 stars
Calgary, Canada
16 Feb 2009

When we stayed there, we were half way though renovations; where our room was, it wasn't renovated-- did it ever need it! The carpet was stained, the bed had springs that poked your back. The restaurant had disappointing food. Location was a long way from anything worth visiting. The staff at the front desk were VERY helpful with helping arrange... more

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Hotel Gouverneur Sainte-Foy Address

3030 Boulevard Laurier, Quebec City, Quebec G1V 2M5, Canada