Along with the architecture of this hotel is only a few of the many reasons I love this hotel. I have the pleasure of staying here a few times a year and recently stayed. I usually have a suite that was more like an apartment. Always spottless upon check in. The staff and the service is always exceptional. They always...
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Bonjour, thank you for your comments. We are happy to hear that you enjoyed once again your stay with us. Hope to see you again very soon! Johanne Caron, director of sales and marketing
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Got a 3-day travel package from Flight Centre for Quebec Winter Carnival. We arrived and no room reservation was made. Check-In Receptionist does not have a clue. Seems disorganized and luckily I have all my papers with me.
We got an okay room but considering it was a package and we were out all day, so not a big deal....
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Bonjour, your evaluation on your last visit has been more than constructive and we want to thank you for the information you provided to us. We are always happy to hear that our staff is going the extra mile and offering the best customer service to our clients, we will make sure that Julie gets the praises she deserves. We...
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I was there for a conference and found a bed bug at midnight on my first night there. Obviously disgusted, I called down to the receptionist to inform her of the situation and request a room change. She sent me to another smaller room and even older-looking than the one I was in (did not look very hygienic). I asked...
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Bonjour, Please accept once again our sincere apologies, for the unfortunate experience during your last visit at the hotel. We can assure you that every day; we strive to be the best. In your case, we didn't succeed. We immediately took the necessary steps to remedy the situation to ensure the quality and comfort of future guests. However we must...
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Chateau Laurier was not a surprise because I checked on Trip Advisor among some hotels close or inside Old Quebec. The price was reasonable. I stayed with my family in a quadruple room and it was spacious enough for the four of us and all our luggage.
It was winter, first week of January 2012 and the heating was fine....
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Bonjour, Thank you so much for taking the time to share with us your experience at the Hôtel Château Laurier Québec especially with our future customers. You have effectively summarized our services and location. We hope you will come back and visit us again soon. Johanne Caron , director of sales and marketing
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I went there with my girlfriend and we stayed for 2 nights. Great service, comfy rooms and great location. A 5 minutes walk from the Portes St-Jean, so it's perfect to spend some time in Old Quebec. We really enjoyed it, good value for the price. I went back a year after with my family. The pool is quite small,...
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The price was pretty good, but there were tons of little problems that left us feeling like it was not worth it.
The Good:
-Concierge and bell staff were very helpful, friendly, attentive, and fast. The quality of those members of the staff were high above the rest of our experience - way better than this hotel deserved.
-location is...
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Bonjour, I want to thank you on behalf of the Hôtel Château Laurier Québec staff for taking the time to give the Trip Advisor readers and us some feedback on your stay. Your comments are very valuable to us and will allow us to improve every aspect of the establishment.I also want to personally apologize for not delivering our promise...
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As a first time visitor to Quebec City I was blown away by the beauty of the city. The Chateau Laurier was a clean, quiet, comfortable hotel in a very central location. I found the staff to be helpful and friendly, overall the service level was top notch. The one small thing that I did not care for was the...
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Stayed here two week ago on an overnight business trip. There are two sections to this hotel and I was in the older one, as it was a last minute booking. The hallway and elevator were really close to my room but I did not hear a thing when my door was closed, despite there being some sort of meeting...
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Bonjour, we would like to thank you for your review of the Hôtel Château Laurier Québec. We are always pleased when people share their experiences and opinions on our hotel. We look forward to see you again soon. Johanne Caron director of sales and marketing.
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Chateau Laurier is very strict about the no-show policy. We were dinged $195, no negotiation. Our oversight for not cancelling in time, yet our daughter was booked (and did show) in a separate room for 4 nights. That didn't factor... very disappointing.
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Bonjour, thank you very much for taking the time to comment on our hotel. We value our guest's comments and appreciate finding their point of view. We are sorry that you find our policies to severe. We hope your daughter had a great time in town. Johanne Caron, director of sales and marketing.
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We had reservations at the Chateau Laurier for saturday November 12, we were a group of dairy farmers and industry travelling from the Royal Winter Fair in Toronto on our way home to New Brunswick. Our rooms were all pre arranged and paid for well in advance and one of the highlights was to stay at the Chateau laurier on...
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Bonjour, we are truly sorry that you could not experience the Hotel Chateau Laurier hospitality during you overnight stay in Quebec City. On rare occasions and for unforeseen reason we must move clients to another property. We do not take this situation lightly and always do our utmost to fulfill our commitment and provide all of our clients with a...
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