Our family stayed at this hotel during a very busy weekend in april. Originally we had reserved our room in January. Two weeks ago we called to confirm our room and they had no record of this reservation. Upon speaking to the assistant manager it honestly seemed like they knew about this. They found us 3 rooms which were all... more

The pool water temperature was, like one kid put it "like swimming in the lake" . The hot tub temp. was the temp the pool should have been! Our room did not have any complimentary coffee, let alone tea or anything else. There are no hair dryers in the rooms. And I didn't think the room was very clean. It... more

After calling and confirming our room, arrived to be told it was $40. more than quoted. After much discussion, we were given the room from hell. Nothing was in the room that was on the list. Will never stay there again. more

My stay started with being ignored by some not so friendly front desk staff. I just waited patiently and hoped that I would be helped. I probably should have known there was a problem when all the front desk staff were wearing winter jackets inside. When I did manage to get checked in, no assistance or guidance was given as... more

My daughter was born with a jaw problem. This past Tuesday after years of surgeries, braces, hooks..... they did the last surgery which consisted of breaking, moving, and wiring her jaw in place. We were given a few weeks notice and called 15 hotels before finding the heritage Inn and getting a room. One of the nurses in ICU gave... more

I checked out this morning December 28th, 2008. I stayed friday and saturday nights. I did have a late checkin on friday. My husband, 2 daughters and mini dashound were in my party, When I entered the room, I saw we only had 1 bath towel and 1 facecloth, I easily remedied it by getting 4 bath towels at the... more

We needed a hotel close to airport with a reasonable rate. We were arriving late from airport. From reading other reviews there are some negative comments. Yes this is an older hotel and shows its age in some aspects. However, we had a clean and comfortable room and the other areas of the hotel we saw were clean as well.... more

We've been staying at this hotel for years and have always been pleased with the service and accommodations. After our last stay we will never return. The hotel is just looking very rundown. The rooms need updating, especially the bathrooms. The sink was all cracked and stained. Throughout the night all you could hear was doors opening and closing and... more

I've stayed at the Heritage Inn at least 5 times in the past few years, usually for a sports tournament with my kids. Yes, the decor is kinda tired and the pool kinda small, but it's clean and the service is second to none. The people there bend over backwards to accomodate you and your particular needs, whether it's supplying... more