This hotel has inexperienced staff who know nothing about hospitality. During a two night stay they kicked me out of the room because their booking system only showed me in for one night. Demanded that I leave immediately without explanation. Would NEVER stay at this hotel. Once I returned home I received a message from management apologizing and trying to... more

This hotel is nice, but there were a lot of little things that we had to deal with so it's hard to give it a great review. I was glad we read reviews here before checking in because they did try to place us above the bar and we knew enough to ask for a different room. They were quick... more

This hotel was in a very good central location and convenient to the shops and restaurants of Whitehorse. The staff were friendly and helpful and the room was very good. The only problem was that we were on the top floor and the elevator was out of service one morning,luckily it was only the one morning . The downstairs bar... more

Rooms are pretty nice updated not long ago.Bathroom is small .The elevator is the slowest one I have ever used and there are no stairs to use more

Enjoyed this hotel several years ago through a package and seeing that the rooms have been updated since, this packaged trip was just as enjoyable. Spacious with great beds and all the modern amenities - free wireless internet, microwave, fridge, curved shower rod and funky sink. Do note that there is a slight sulphuric smell to their water due to... more

Their rooms are not air-conditioned except on the 4th floor. I had stumbled upon that info before booking, thankfully. The room was small but clean and comfortable. I was quite surprised at the way the hotel handled a customer complaint in front of me. There was a band playing very loud and a customer came down and asked to be... more

Older updated hotel, clean rooms, comfortable beds. Walking distance to town. The bad - Not all rooms have air conditioning, if it's hot, it will be very hot in the room. You must reserve a room with AC if wanted. more

The hotel lobby displays a much-weathered Alaska Highway milepost (I think it is 971),but the sight of the receptionist is of more practical value.She was most helpful with local information,and with computer access. We stayed on a weekday night and cannot comment about any possible weekend entertainments.Although an old wooden building,it did not seem particularly bad for noise transmission,and the... more

We were very happy with this hotel. The bed was very comfortable and our room was spotless. The location was fine with lots of parking and close proximity to attractions. more