A half western hotel that is clean and comfortable in a town that has nothing to compare to it. If this hotel was in Singapore its rating would be lower but here, it gets a high one and deserves it. The rooms are clean, the menu with decent food and in English and the staff friendly and service orientated. The... More

Nice and clean hotel I really love to stay and enjoy the facilities. Smile staff and helping make me say good to this hotel. Breakfast is not to good for me if I compare with santika pandegiling. I really looking a local food like santika. Hope grand zuri understand and improve that.

We arrived the hotel after spending 8 hours by road from Pekanbaru, with the horrible traffic and changing the tyre (the tyre punctured half way to Dumai). The front desk staff have been expecting us after we notified them that we will be terribly late. We were really tired and looked forward for clean rooms and comfortable beds. We were... More

It is close to the jetty with ferries to Malaysia, the service is good, rooms are clean and most of all - the internet works very well compared to other hotels in Indonesia - and it is free! The swimming pool is good, but a bit crowded in the evening and the gym OK. Food is acceptable (breakfast better than... More

Despite the location in the not so popular area, Grand Zuri proves that quality of service is far related to the popularity of the area. Its primary function as a transit hotel has risen by showing the quality of business hotel. Price is considered slightly high compared to local premises, however it is balanced with the warmth of the service,... More

Two tumbs up for cleanliness and friendly staff but there is no "no smoking' sign in hotel in the lobby, except "no durian" and "no animal" sign what a joke. So during breakfast, lunch and dinner the lobby full of smoke.