The Hacienda experience was amazing. After driving from Playa del Carmen we got there at 2am and we were exhausted, the receptionist greeted us happily and immediately led us to our rooms. Our luggage was taken to our rooms. We woke up a little before mid-day and they were ready to serve breakfast for us! The pool is incredibly nice,... More

My husband and I traveled to Hacienda San Jose with our thirteen year old twin girls. We had a wonderfully relaxing, off-the-grid experience for two nights. Had wonderful meals and massages. Stayed in the Mayan huts which were uniquely beautiful. It poured rain one morning, and we lounged in our swinging beds and truly relaxed. Of course, there were large... More

Yes the place is in the middle of nowhere and I am glad that I didn't even attempt to drive there myself as even my driver got lost but once you are there you simply cannot be not impressed. I don't mind the fact that I am in the middle of nowhere as it gives me the chance to be... More

This hotel is in the middle of nowhere! Over 45 minutes from Merida - if you ever find it. There were some hotel signs in the nearby villages but to find these you have to have a lot of luck. Tip: Do NOT drive into Merida - take the ring road direction Motul (highway 178). As so far out forget... More

Our expectations were obviously too high after the hacienda was recommended to us in glowing terms by the agent we booked through, the reviews here and the hotel website which makes it look gorgeous. The place had a decrepit air, the gardens unkempt though the ruins scattered around from the old plantation days were atmospheric, also the charming little chapel.... More

I have to admit that I lied on my Starwood survey when I said that I'd be back, but only because my husband and I had such a wonderful time that now I want to try all of the other haciendas in the Luxury Collection. There's so much talk about creating "experiences" for people (marketing speak) and Hacienda San Jose... More

To be honest, I'm not sure where to start with a review of this wonderful Hacienda! I'd read several reviewers here talking about difficulties finding the place, but having received directions from the hotel by email before leaving the UK, we had an uneventful journey. We did however meet another couple who had great trouble finding the Hacienda, so I... More

Location: yes, it is remote but not too difficult or impossible to find. There's a big sign at the main road right at the entrance way to the property. Not sure what everyone is complaining about. The grounds are beautiful, right in the middle of a tropical rain forest. It's conveniently located for day trips through the northern parts of... More

This is a tough review because although most reviews on TripAdvisor need to be weighted based on who the reviewer is, this is paramount in the case of this hotel. So I will best disclose who I am as a traveller to then convey my review so you can decide how relevant what I say is to you. First, my... More