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All 3 Pulau Gaya hotels

Bunga Raya Island Resort & Spa

5.0 of 5
Polish Bay | Gaya Island, Pulau Gaya 88778, Malaysia
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Ranked #3 of 3 hotels in Pulau Gaya
Most recent review
5 of 5 stars Reviewed 16 June 2013
lonely g Hong Kong, China
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145 reviews from our community

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Traveller rating
    64
    52
    16
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Hong Kong, China
Top Contributor
51 reviews 51 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed 16 June 2013 NEW

This is one of the best resorts where we've been so far! And I can only rate it 5 stars! Basically, you literally feel home and is if all staff are there only for you, to cater every little need or wish you would have. I'm pleased with the level and quality of service. We took a Deluxe Villa and... More

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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 9 June 2013 via mobile

I am typing the review in the transit reception office at Jesselton Point. From the first day of arrival we have been treated first class, the personal associates are very helpful and hardworking. (We even saw the General Manager cleaning out the dry branches and leaves with the gardener!) How can we forget, when we woke up with the sound... More

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Dubai, Dubai, United Arab Emirates
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 8 June 2013

We stayed in the resort in June 2013. Very thrilled about this trip but disappointed once arrived in the resort. The location is amazing, with the tropical jungle literally entering the villas and dozens of hibiscus flowers surrounding the area. Beach is OK and one can enjoy kayaks and snorkelling, but you would expect something more special from the 5*... More

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TomasAndersen, General Manager at Bunga Raya Island Resort & Spa, responded to this review
15 June 2013

Thank you for your feedback, we obviously did not live up to your expectations which I apologise for. I only wish you had made me aware of the issues while staying with us so we could explain and/or fix which ever problem you were facing. We never stop training our staff, this is the only way of getting better. Having... More

Kota Kinabalu, Malaysia
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 7 June 2013

We currently live/work in KK and have recently returned from our third visit to Bunga Raya. Haven't critiqued this resort before so thought it time to do so. In the past have read many snide comments on TA about BR which make my husband & I wonder if some of the authors are really writing about the same place that... More

Was this review helpful? Yes 1
TomasAndersen, General Manager at Bunga Raya Island Resort & Spa, responded to this review
15 June 2013

Thank you so much for your comments on Trip Advisor, we really look forward welcoming you back soon again. Tomas More

Singapore
Top Contributor
59 reviews 59 reviews
49 hotel reviews
Reviews in 47 cities Reviews in 47 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 4 June 2013

This place proves that you can be almost perfect but you still fail if you have choosen the wrong location in the first place. Sandbugs kill you. Never had such an itchy beach experience ever. Good: - nice bungalows, spacious and wonderful view if you have a hillside bungalow. Beach bungalows might suffer from the noise of the two restaurants.... More

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London, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 June 2013

It's a lovely place with great service and food - it was quiet when we there and rained a lot, so for example we couldn't take advantage of the more romantic table for dinner. They make a big deal about their wine cellar, which is impressive, but coming from Europe, I'm not thinking about drinking wine in SE Asia. The... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 31 May 2013 via mobile

I write this review on our last night here at BR. The location is simply amazing & the staff have been fantastic. Everyone is friendly & the staff go out of their way to help ensure you have a great time! We really enjoyed the complimentary snorkelling, kayaking & tree top canopy walk - our guide was particularly informative! The... More

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Muenster
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 30 May 2013

We spent 2 nights in #23, one of the "hilltop chalets" with great view over the bay. The chalets are really nice, there's nothing to complain about. But @ more than RM 1000 (265,- EUR)/night, you can expect something, it is definitely the most expensive we ever paid for a vacation stay. Btw, all the sodas and beer in the... More

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Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 May 2013

I spent a few nights of my honeymoon at Bunga Raya and I must say overall it was a really disappointing experience. I am not normally a complainer and I wanted to love it SO MUCH but as many of the other reviews say it is a great location but feels like kids playing at running a resort and none... More

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TomasAndersen, General Manager at Bunga Raya Island Resort & Spa, responded to this review
15 May 2013

Thank you for your feedback regarding your stay in September last year (2012). I am very pleased to say we have come a long way since then, not least with the training of the staff and giving our two restaurants proper identities. Of course we don't always get it right, but if nagging issues are highlighted to us we guarantee... More

Perth, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 May 2013

My wife and I enjoyed a week of outstanding service and hospitality from the team at Bunga Raya Island Resort. The airport transfer and checking in procedure was slick and friendly, and the speedboat ride to the resort an absolute thrill after sitting on a plane for hours. Our first impression of the resort was breathtaking. Not just because of... More

Was this review helpful? Yes 1
TomasAndersen, General Manager at Bunga Raya Island Resort & Spa, responded to this review
15 May 2013

Thank you so much for your feedback. We are truly appreciative of how you captured the essence of our resorts. We hope to see you back again and if so please do not hesitate in contacting me directly. Best wishes Tomas More

 
 
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Additional Information about Bunga Raya Island Resort & Spa

Also Known As:
Bunga Raya Island Hotel Kota Kinabalu
Bunga Raya Island Resort And Spa
Bunga Raya Island Hotel
Address: Polish Bay | Gaya Island, Pulau Gaya 88778, Malaysia
Phone Number:
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Pulau Gaya
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Children Activities Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Romantic Hotels in Pulau Gaya
#2 On the Beach Hotels in Pulau Gaya
#2 Top resorts Hotels in Pulau Gaya
#3 Luxury Hotels in Pulau Gaya
Price Range: ££££
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
As sensual and exotic as the hibiscus flower that bears its name, Bunga Raya Island Resort is a luxurious jewel set on a coral reef island just off the coast of Borneo. A secluded island hideaway of 47 timbered villas, the resort is framed by white sand beach and virgin jungle. Hillside villas reflect the simplicity of the Borneo architectural style. A hilltop spa blends the finest Traditional Asian and Western treatments using restorative powers of indigenous plants and oils. ... more   less 
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