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Gran Melia Palacio de Isora Resort & Spa

5.0 of 5
Avenida Los Oceanos s/n | Alcala, 38686 Alcala, Guia de Isora, Tenerife, Spain
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Gran Melia Palacio de Isora Resort & Spa
Ranked #1 of 2 hotels in Alcala
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981 reviews from our community

Traveller rating
    529
    247
    128
    48
    29
See reviews for
Families
344
 
Couples
478
 
Solo
8
 
Business
20
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Newcastle upon Tyne, United Kingdom
1 review
5 of 5 stars Reviewed 17 May 2013 NEW

All the staff are very friendly. Thompson's reps have been spot on. The sports hub staff are really professional but I have to say I have had a good laugh with them but I have learnt a lot. Everything is clean. The smell in the lobby is so nice. I read a review saying that they found for what they... More

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Saint John, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 16 May 2013 NEW

Mature and experience couple vacationing through Europe. We found this to be a beautiful hotel but the location disappointed us. The pictures all make it seem as if the beach is just there when in fact ... there is none! The nearest beach is all black sand and is 10 minutess walking. Food was good but there are a lot... More

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Pablo Q, eGuestexperience at Gran Melia Palacio de Isora Resort & Spa, responded to this review
17 May 2013

Dear Terry B; First of all, thank you so much for selecting Gran Melia Palacio de Isora for you vacations, as well for taking the time to write your review in Tripadvisor. We take this opportunity to inform that as you could have verified the Government of Canaries is working to provide a new beach in the surrounding areas of... More

1 review
5 of 5 stars Reviewed 14 May 2013 NEW via mobile

My Wife And I Spent A Week At This Hotel Recently And Due To Recent Reviews Were A Bit Apprehensive. There Is No Need To Worry About Anything As This Hotel Is Stunning. The Staff Are Very Friendly And Helpful And Go Out Of There Way To Help. Can't Fault This Hotel In Anyway You Will Have An Amazing Time... More

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Pablo Q, eGuestexperience at Gran Melia Palacio de Isora Resort & Spa, responded to this review
16 May 2013

Dear Kenmitch9; Thank you for taking the time to post your review on TripAdvisor and for visiting Gran Melia Palacio de Isora. Our main objective is to offer the best service to all our guests, and reach your expectations. Your positive comments will help us to continue with our daily efforts to improve our services. Do not hesitate to contact... More

1 review
4 of 5 stars Reviewed 13 May 2013 NEW

Gran Melia is a very special hotel - it is very grand with beautiful gardens and a full selection of pools dedicated to Adult only and or families. We booked via Thompson under Sensatori however we didn't realise until we got to the hotel that the venue was available outside of Thompson, I wish we had because it was clear... More

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Pablo Q, eGuestexperience at Gran Melia Palacio de Isora Resort & Spa, responded to this review
16 May 2013

Dear Bondie30, Thank you for having chosen Gran Meliá Palacio de Isora for your stay in Tenerife, it is a pleasure to know that you enjoyed our hotel. In our Hotel you will always find us available and attentive to all your needs, the complete satisfaction of our customers is surely our main goal. At Gran Meliá Palacio de Isora,... More

DUNDEE
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 11 May 2013

I booked this weeks holiday directly with Melia.com and this proved to be excellent value. The resort exceeded my expectations and was more than I could have hoped for. Luxurious room with quality bedding and every comfort. The hotel is modern and classically gorgeous with beautiful public areas, crystal chandeliers and leather sofas everywhere. The fountains in the plaza are... More

Was this review helpful? Yes 3
Pablo Q, eGuestexperience at Gran Melia Palacio de Isora Resort & Spa, responded to this review
16 May 2013

Dear BBR2007; I would like to thank you in name of the Gran Meliá Palacio de Isora staff for your feedback and and the time that you have taking to share your experience on TripAdvisor. We appreciate so much all the feedbacks from our guests, and we will consider all your comments like a great value that help us to... More

Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 10 May 2013

Just the shear size and number of guests means this hotel has to have rules and a strict method of operating which is understandable, if you like that sort of thing.However,personal service and interaction is hit and miss by the staff and reception experience poor by comparison to others. Staff need training to maximise the customer experience and offer solutions... More

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Pablo Q, eGuestexperience at Gran Melia Palacio de Isora Resort & Spa, responded to this review
16 May 2013

Dear XXvrfxx , First of all, we would like to thank you so much to spend your time sharing your experience at Gran Meliá Palacio de Isora with us. We always consider all your comments in order to get the best service and our main goal is to provide the superior customer service and we deeply regret that during your... More

Leigh on Sea
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 May 2013 via mobile

This is a 5* hotel unlike many of the others that claim to be in Tenerife but really are a 4* at a push. I would add that there are grades of 5* as you could stay in an apartment with a butler right down to nice double room with an average view. So it's all about perspective. We had... More

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Pablo Q, eGuestexperience at Gran Melia Palacio de Isora Resort & Spa, responded to this review
9 May 2013

Estimado hinezee; We would like to express, on behalf of the whole team of the hotel, our gratitude for choosing our Hotel for your recent stay. Your honest opinion can be an invaluable reference for other customers who are thinking of staying with us, for this reason we really appreciate the time that you have taken for publishing your experience... More

Inverness, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 May 2013 via mobile

Just returned from a wonderful holiday to Gran Melis/Sensatori, we were traveling as a family, my husband and our 2 yr old. We booked through Thomson holidays, but we did E mail the hotel direct with room request. Gran melia themselves very helpful and exceeded our expectations. They gave us a fantastic garden master suite on ground floor, with terrace... More

Was this review helpful? Yes 1
Pablo Q, eGuestexperience. at Gran Melia Palacio de Isora Resort & Spa, responded to this review
2 May 2013

Dear June B; On behalf the entire team we would like to thank you for reporting your impressions and feelings regarding your stay at Gran Meliá Palacio de Isora. It is a pleasure to know that you enjoyed our hotel. We really appreciate your comment and the time that you have taking to share your experience on TripAdvisor. These kind... More

Worcester
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 27 April 2013

This is a great lookinh gotel with fantastic facilities. Having been to more hotels than I can remember aimed at the British middle class family holiday I would say this is one of the better ones. Great location and some nice nearby villages to explore. The rooms are excellent and the staff throughout the building are brilliant. The food isn't... More

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Pablo Q, eGuestexperience at Gran Melia Palacio de Isora Resort & Spa, responded to this review
6 May 2013

Dear Darren J, Thank you very much for sending your feedback and opinions regarding your experience at Gran Melia Palacio de Isora. We are pleased to know that you had a positive experience and you enjoyed our facilities and found our staff very helpful. We hope to have you back soon enjoying the Gran Meliá Palacio de Isora, your home... More

Top Contributor
50 reviews 50 reviews
45 hotel reviews
Reviews in 34 cities Reviews in 34 cities
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed 26 April 2013

This is the second time we have visited this hotel as a family. It's got better!!! We had a beautiful two bedroomed suite on the fifth floor - it was fantastic. The food selection is fine - the buffet has something for everyone and the Club Ocean restaurant is a great alternative - we were on the half board option.... More

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Pablo Q, eGuestexperience at Gran Melia Palacio de Isora Resort & Spa, responded to this review
9 May 2013

Dear areviewer , Thank you so much for having taken the time to report your impressions after your stay at Gran Meliá Palacio de Isora. I would like to thank you in the name of all the staff for your feedback and we hope to see you soon with all your family at Gran Meliá Palacio de Isora, your home... More

 
 
 
 
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Hotel Summarization (Beta)

What travellers say

  • Red level(37)
  • Full board(30)
  • Very good(26)
  • Infinity pool(11)
  • Star hotel(9)
  • Market grill(7)
  • Salt water(5)
  • Buffet restaurant(5)
  • Sea view(5)
  • Sofa bed(4)

Additional Information about Gran Melia Palacio de Isora Resort & Spa

Address: Avenida Los Oceanos s/n | Alcala, 38686 Alcala, Guia de Isora, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Children Activities Kitchenette Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Alcala
Price Range: ££
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
With its privileged Oceanfront location, offering spectacular views of the island La Gomera and Mount Teide, the Gran Melia Palacio de Isora Resort is perfectly integrated in the South west coast of Tenerife. This stunning Design hotel is situated in the fishing village Alcala, a beautiful unspoiled area at five minutes driving distance from the amazing Los Gigantes cliffs. It offers an attractive and inspiring proposal to experience new sensations and to live magic moments. ... more   less 
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Also Known As:
Gran Melia Palacio De Isora Hotel
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Guia De Isora
Palacio De Isora Gran Melia
Gran Melia Palacio De Isora Resort & Spa Tenerife/Guia De Isora

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Gran Melia Palacio de Isora Resort & Spa
See lowest price for your stay* (from Melia.com, Hotels.com, Splendia.com, and 7 more)
Enter dates 1 night 2 nights
Show Prices