Over night stay began with a misplaced reservation. To be fair, I booked late and the desk clerk although officious took care of the problem promptly. Unfortunately, the hotel was full and the room I was given was a disaster. Old, with chipped furniture and a smell that would gag a maggot. A call to the front desk brought an... More

Weather delay resulted in an unexpected overnight stay in Vancouver. A quick search through Expedia resulted in our choosing this hotel. People at the front desk were pleasant and helpful, and although the hotel in general was not as open and spacious as some, it was still very nice. We chose or stay in the main building rather than take... More

We stayed in this hotel for two nights during a trip around Alberta and British Columbia before catching a flight home from Vancouver to Manchester, UK. It was a five minute walk from the Skytrain and they gave a free shuttle bus service for guests to the Airport. As our flght wasn't until early evening we were able to leave... More

This was my 2nd time staying at this hotel. My company holds our Vancouver classes here in which I teach. Last November I was here, but so sick that I really didn't pay attention to anything except to teach and sleep! I called a few days ahead (which I do for every hotel stay) to confirm that I have reservations... More

We stayed when it was very empty. We learned that families are segregated in one wing of the hotel. It was subtle in the least. Note the pool is in building three on the first floor. The hot tub is in building one on the seventh floor. They don't tell people that at all. Rooms front onto a parking lot... More

I have not even checked into this hotel yet, arriving tomorrow and have called the hotel twice and spoke to front desk staff and received nothing but excuses. I own my own resort and understand how things work but being told nothing can be done with respects to requests rather than we will see what we can do does not... More

We chose the Executive Airport Plaza Hotel for a short getaway, based on its location and amenities. It turned out to be one of the least restful getaways we have had in a long time. The Bad: -upon booking our mini-suite in the courtyard building,and upon arrival in Richmond, we were told check-in time was "between 2pm and 3pm". We... More

We've stayed here once before but our last visit was for my husband's birthday and the staff went beyond to make our stay memorable. I chose the Romance package and Laura, Shawna and Sonia all helped out with the plans. We had the best customer service that we've ever had at any hotel. My husband travels a lot for business... More