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All 7 Drummondville hotels »

BEST WESTERN PLUS Universel

3.0 of 5
915 Rue Hains, Drummondville, Quebec J2C 3A1, Canada
Hotel amenities
4.0 of 5 stars 42 Reviews
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42 reviews from our community

    Trip type
Traveller rating
    13
    16
    7
    0
    6
Date Rating
janetoco
New York City, New York
Senior Contributor
21 reviews
11 helpful votes
5 of 5 stars Reviewed 12 January 2012

Wonderful hotel with friendly staff, plenty of parking, walkable to eating and shops, easy off and on for the highway. No free breakfast but attached restuarant and diner across the street. Business center, pool, exercise room. Beds had the BEST linens I ever had and were hugly comfy! Bathroom was clean and fine. Could have used a big mirror for... More

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Flavie P Cote, Front Office Manager at BEST WESTERN PLUS Universel, responded to this review
8 February 2012

Bonjour, First I want to thank you for your recent stay at our property during your trip in Drummondville City. You can be sure that your comments regarding our staff will be communicated. I am glad to see that you enjoyed our location. Effectively, we are right off the highway 20, exit 177, between Quebec and Montreal City. So this... More

rapidwrambler
Ottawa, Canada
Contributor
14 reviews
3 helpful votes
3 of 5 stars Reviewed 31 December 2011

I stayed overnight at the Best Western hotel in Drummondville, Quebec. I arrived late and left early so didn't have an opportunity to check out the dining room. However, the king size bed was the new memory foam type and it was really comfortable. Only $99 for the night and it was just off the hwy and very quiet. More

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Flavie P Cote, Front Office Manager at BEST WESTERN PLUS Universel, responded to this review
8 February 2012

Bonjour, First of all, I want to thank you for your recent stay at the BEST WESTERN PLUS Hotel Universel in Drummondville City. I am very happy to see that you enjoyed our brand new memory foam mattresses. We changed it in all of our 109 rooms and 7 suites. Those came from the caompany Essentia. We also provided our... More

kimosabi
Waterloo, Ontario
Senior Contributor
31 reviews
17 helpful votes
3 of 5 stars Reviewed 29 August 2011

I recently stayed at this hotel twice. Once on my way to Northern Quebec and once on my way back. The staff was very pleasant and helpful. The beds were very comfortable, the linens and pillows were nice, and the air conditioning was pretty good. We did not have enough towels for the three of us but they were happy... More

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Flavie P Cote, Front Office Manager at BEST WESTERN PLUS Universel, responded to this review
7 September 2011

Hello, First I would like to thank you for staying at our property during your trip through Drummondville City. Every guest's comments is really important to us. You see me very happy to read that you enjoyed our mattresses. Indeed, we recently changed all of those. We took them from the company Essentia with memory foam. We know how much... More

tavelingagain
Lafontaine
Senior Reviewer
7 reviews
3 helpful votes
4 of 5 stars Reviewed 27 August 2011

We stayed here during our trip to nothern Quebec. Check in and out very fast. Staff very friendly and bilingual.The room was very nice and the beds very comfortable. We appreciated the beautiful bedding. We had a nice room on the ground level, since we where traveling with two small dogs, this was a bonus! The pool area was okay.... More

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Flavie P Cote, Front Office Manager at BEST WESTERN PLUS Universel, responded to this review
7 September 2011

Hello First, I would like to thank you for having stayed at our establishment. Your feedback is really important to us. With your comments we always try to improve to give better services to all of our guests. We also love to see guests like that are travelling with their beautiful pets. We charge no extra fee and always give... More

Musakal
Brampton, Ontario
2 reviews
3 of 5 stars Reviewed 18 August 2011

We stayed at this hotel during our trip from Southern Ontario to Northern New Brunswick for a family function. The hotel is fine, great location, only seconds from highway 20 and has a number of reasonably priced restaurants nearby. Our only complaint was the smell of bleach. We stayed at this hotel last January as well and noticed the smell... More

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Flavie P Cote, Front Office Manager at BEST WESTERN PLUS Universel, responded to this review
25 August 2011

Hello, First I would like to thank you for giving us your feedback regarding your recent stay at the BEST WESTERN PLUS Hotel Universel in Drummondville city. As I can see, you enjoyed the location of the facility. Indeed, we are located halfway between Montreal and Quebec City, bordering Highway 20. You just have to take the exit 177 and... More

tombeckett
Dundas Ont
2 reviews
5 of 5 stars Reviewed 15 August 2011

A very nice and convenient motel Room was very comfortable with great bed More

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Flavie P Cote, Front Office Manager at BEST WESTERN PLUS Universel, responded to this review
17 August 2011

Hello, Let me start by thanking you for staying at our property during your trip at Drummondville city. Great to see that you enjoyed your room and ou establishment. We always try to do our best to give to each guest an amazing experience. Our goal is to offer a courteous service, professional and adapted to the needs of each... More

TravelingWrenMan
1 review
5 of 5 stars Reviewed 14 August 2011

This is an older hotel that has been nicely renovated. Bathrooms were recently renovated and are very modern. Bed was very comfortable. We were traveling with a dog, and it was a very accepting place to stay with a dog. More

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Flavie P Cote, Front Office Manager at BEST WESTERN PLUS Universel, responded to this review
18 August 2011

Bonjour, Fisrt I would like to thank you for staying at the BEST WESTERN PLUS Hotel Universel of Drummondville city. I am pleased to learn that you enjoyed your stay with us as well as the renovations that we have just completed. Indeed, we recently changed our mattresses for the comfort of those with memory foam : essentia. The bedding... More

Colicita
Ontario
Senior Reviewer
10 reviews
8 helpful votes
4 of 5 stars Reviewed 12 August 2011

On our way through Quebec in July, my family and I decided to stop for the night in Drummondville. We did not have reservations but chose to check availability at the Best Western Plus Universel. At reception, I learned that a room with two doubles would be $99 for the night, and that the hotel had a pool, a perfect... More

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Flavie P Cote, Front Office Manager at BEST WESTERN PLUS Universel, responded to this review
18 August 2011

Bonjour, First of all, I just want you to know that your feedback regarding your stay at our property is very important. Thank you for giving it to us. I am glad to learn that you enjoyed your stay with us. When we introduced our range of services, our primary goal was to meet the needs of our customers, even... More

alicedes
Toronto
1 review
4 of 5 stars Reviewed 21 July 2011

Do Very nice hotel, comfortable bed, good value for the price Don't Nothing! More

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Flavie P Cote, Front Office Manager at BEST WESTERN PLUS Universel, responded to this review
27 July 2011

Hello, First I would like to thank you for choosing our property during your stay at Dummondville City. I'm glad to know that you liked our rooms, services and amenties that we provide to our guests. We did some renovations in the past few mounths. We always try to improve and that's why the comments of our guests is so... More

MichellefromSJ
Saint John, Canada
2 reviews
1 helpful vote
1 of 5 stars Reviewed 13 July 2011
1
person found this review helpful

My family of 4 stayed at this hotel as an overstay on the way back to NB and stayed in room 122 on the first floor. We arrived early evening, got situated, and headed to the pool for a bit. Once we got back we tucked in our babies (11 month old and a 2 year old) and in the... More

Was this review helpful? Yes
Flavie P Cote, Front Office Manager at BEST WESTERN PLUS Universel, responded to this review
14 July 2011

Hello, I would like first to thank you stayed at our hotel during your stay in Dummondville. I am sincerely sorry you had this terrible, I agree entirely, situation. If I were in your position, demanded the same thing that you either a full refund. Also, I want to let you know that I understand fully that you are not... More

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BEST WESTERN PLUS Universel Also Known As

  • Best Western Drummondville
  • Drummondville Best Western
  • Best Western Hotel Drummondville
Address: 915 Rue Hains, Drummondville, Quebec J2C 3A1, Canada

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