Stayed with my daughter's team for a tournament. My first impression towards our stay was the difficult parking/check-in process (just a half oval loop in front of the hotel and vehicles blocking others in). The hotel sits on a 4 lane street and there were cars sitting waiting on the street blocking a full lane. The hotel is located in...
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Thank you for writing a review of your past stay at the Delta Kitchener-Waterloo. Teams are a part of our business at the hotel and we hope that your team enjoyed their stay. Regarding your concerns about the parking we do offer bell services in cases where you have a lot to be brought to the rooms. Thank you again...
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Except the location, there is nothing good to say about this hotel. I stayed there twice in the last 3 months.
It is completely worn down except the reception desk and lobby area. It needs a significant upgrade, not just a coat of new paint or a new desk/chair!
Rooms? Mattresses probably 10+ years old. Chipped paint on walls. Stains...
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Thank you for taking the time to write a review of your recent stay. I apologize for the issues you encountered during your stay and assure you that customer service is very important to us. As to your concerns about the bed, all of our mattresses have been replaced in the past 3 years with a Sanctuary beds; which offers...
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We stayed here on January 13th for my daughters hockey tournament. While the building is very old the management has done a nice job updating the aspects of the hotel that in my opinion are critical for a comfortable stay. The beds are amazing with plenty of pillows and blankets. We were provided with a hospitality room for a very...
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Thank you for taking the time to write a review of your recent stay at the Delta Kitchener-Waterloo. I was happy to see that you enjoyed your stay found plenty to keep the kids occupied at the hotel and I hope this will influence your choice of accommodation in the future. We hope to see you back at the hotel...
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My husband and I enjoyed a nice weekend at the KW Delta in November 2011. We stayed in the "King Suite" and found the rooms to be spacious and comfortable. I enjoyed the bed so much that I pulled back the sheets to see it was a "Serta Perfect Sleeper" and have since bought one for my own bedroom. We...
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Thank you for the positive review of the Delta Kitchener-Waterloo. I was happy to see that you enjoyed your stay, and that the bed was so comfortable that you went out and got your own. Hopefully we will see you back at the hotel the next time you have business in the area.
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Great syay at the Delta in Kitchener. The staff was very friendly and efficient and are clearly the biggest difference between this hotel and others in the area. Early check-in on a Saturday was no problem. Room was a a good size and enjoyed the swimming pool. (they also have 5 pin bowling, mini-golf and fun games for children and...
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Thank you for your positive review of the Delta Kitchener-Waterloo. It’s always nice to see when the staff has made such an impression on a guest and we hope to see you back for either business or leisure. Thank you again for the feedback and have a nice day.
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To whom it may concern:
just a little note to tell you the goods things you are doing instead of only complaning; I am not very good with names the weekend of Dec.2 3 4 the staff at the hotel were the best from the front desk staff to the gentleman who fixes broken hairblowers. The chambermaids were friendly and...
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Thank you for your positive review of the Delta Kitchener-Waterloo from your past stay. Customer service is very important to us at the hotel and we always like to know when our efforts are being recognized. We hope to see you back at the hotel the next time you have business in the area and we thank you again for...
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I would recommend this hotel to family and friends so I gave it the excellent rating. Modern and clean room and the entire facility was very nicely appointed.
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Thank you for your review of your recent stay at the Delta Kitchener-Waterloo and for the recommendation for people to stay at the property. We also like to know when we have made such a good impression on a guest and that our efforts are being recognized. Hopefully we will see you back to the property in the near future...
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Very nice hotel and staff . Went for the st.Jacobs market and it was quiet a drive from hotel . Hotel was clean and the room service food was good . The pool was small and there was a viewing area of it from the bar which I thought wasn't such a good idea . Ordered a movie and halfway...
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Thank you for taking the time to write a review o your recent stay. I was happy to see that the staff was able to see to your needs and fix the small issue regarding your movie. Sometimes things that are beyond our control have an effect on a guest experience and we do all we can to fix the...
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After reading several reviews, we decided to book a Tower room for a little extra & were very pleased. The bed was a little soft, making me wonder if they updated everything but the mattress, but all the amenities were good & everything was updated so it was a great room. We went to Oktoberfest & therefore the location couldn't...
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Thank you for your positive review of the Delta Kitchener-Waterloo. I was happy to see that you took advantage of our location for Oktoberfest as its one of the busiest times in the hotel. Our central location is a big draw during this time of year and many people take advantage of it. We hope to see you back at...
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I travel regularly for both business and personal reasons, including a lot of travel to developing countries in Asia and South America. This was literally the worst hotel experience I've had, anywhere in the world, beating out a place I once stayed in China. The facility is worn down and in dire need of an upgrade. The bottom half of...
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Thank you for offering some feedback from your recent stay at the Delta Kitchener-Waterloo. I apologize for the unsatisfactory condition that the room was in upon your arrival. Hopefully our Blue Ribbon Policy of a complimentary stay as well as the added room upgrade helped to remedy the situation. Delta is committed to the quality that people expect from our...
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