I was at this hotel at the same time as this team and commend the staff for their patience and efforts to work with this group. The staff was faced with rudeness, abusive comments, threats and through it all they continued to try to be helpful. The mob like mentality of this group was nothing short of appalling. My husband... more

Absolute worst service ever in hotel. Hockey team broke out in sunburn like rash while swimming in over clorinated pool without any compensation. Told not allowed to call 911 after we were told ambulance was already called.All charged full rate for rooms even though couldn't use indoor pool as hotel next door is about 120 cheaper without pool. I would't... more

We slept in Brockville half-way through a trip between Toronto and Montreal for a night. We decided to try this hotel even though there was no review here for it. We were amazed. The hotel is brand new, the room looked like it had never been slept in before. The pool and the whirlpool were great. The room was a... more