We recently 'pre-booked' a stay at the Relax Inn Muskoka by phone at a supposed 'special rate' & were reassured by an East Indian gentleman (apparently one of the owners) that our room would be awaiting us when we arrived.
After a lengthy 2 hr. trip to Bracebridge from Toronto, we arrived at the hotel, only to be confronted by an East Indian woman (apparently the co-owner & wife of the person we had originally booked with) who rudely denied any knowledge or record of our having booked the reservation, including the credit card information that we had also provided them with!
When asked if we could speak to the gentleman we had originally pre-booked with, he was conveniently 'unavailable' and the woman insisted that he could not be reached by cellphone either!
We then asked if there where an remaining rooms available? She replied that there was in fact, another vacancy; however at a considerably more 'expensive' rate than that which we had been previously... more