What was planned as a very relaxing week-end turned into a major disappointing stay all because of the inefficiencies of the staff and the manor in which they upkeep (or don't!) the hotel. Our room seemed like something from the 70's/early 80's: cheap wood furniture, stale and dusty blue carpet and basic accessories like remote control, hair dryer, etc. missing... more

I have stayed at this beautiful hotel 3 times in the last year. Every single experience has been great for me. The hotel is not very high in levels but has connecting pavillions! The lobby is so warm and welcoming. Staff is great. I've only had their hot breakfast buffet, and the food is excellent, fresh. The rooms are simple... more

This hotel is simply great!! We came with our teenagers and they were happy to see that Chantecler is situated in a small but vibrant nightlife town especially on Monday's at Bourbon Street North. My wife was satisfied with the very high quality spa that is reasonably priced and incredible apparently. And I personally was very satisfied because the view... more

This is a very nice hotel that has an incredible location next to a small lake and beautiful woods. The staff is polite and the meals are of high quality. Also the price is affordable and what you get is really worth it. more

From the moment we arrived my family and I got nothing but fantastic service from the overly friendly staff that exudes nothing less than the highest degree of professionalism. We simply had to asked and the staff at Hotel Chantecler made it possible! What can we say of the view! Fantastic! Our room, a suite, was very charming, the buffet... more

What a great resort, I don't see why all the other reviewers are so negative. I stayed with my wife and daughter for a weekend, we got a fantastic price on their website, the Ptites Follies Package included the amazing buffet breakfast and tips and gratuities included for 109$CAD. I don't see what there is not to like, also, I... more

Avoid this place...it looks great from the outside and at one time it was..not anymore! The ski hill has been closed for TWO YEARS..guests need to take a shuttle to the other ski hill which is nowhere near the hotel...I was quite shocked to learn this..its almost false advertising when visiting their website. The hotel staff was dis-organized and plain... more

We were there for 2 nights for a family package deal . For 270 $ we had two nignts , 1 breakfast buffet (excellent) , 4 tickets for ski and access to swimming pool , gym and spa . The location of this hotel is nice but there was no blower and no remote control in the room . I... more

Too bad the landscape is beautiful, because the hotel and the restaurnat are horrible. Very dirty place, especially the toilets in the hotel lobby (with cracked and dirty sinks). The food we had on the Terrase was awful: mushy salad, dry stake (was supposed to be filet minion but it was something else, an inferior meat), the bread was the... more