The room service tray that was sitting outside the room next to mine when I checked in at 8:00 p.m. was still there the next morning. When I went to check out, the reservations computer was down. Despite a promise to e-mail me my receipt, no receipt was ever sent during the week following my visit (although my credit card... more

Nice budget hotel for 2 nights on our road trip. Rooms were OK, not the Ritz, and free parking. Ottawa is a great place to visit, although quite when we were there. Hotel is over the river, but you can walk to the centre in about 15 mins. more

Stayed one night at the Four Points in Gatineau, across from the Civilisation Museum. The entire hotel air conditioning system was down for the duration of our stay. The hotel itself and the guest room was durty and worned out. The indoor garage was full of construction scrap, grabage, tires while being extremely durty and dusty. This hotel is well... more

The pool is offered as a continuous scheduled service on printed material, however not only did we find it closed during that period ( 7 pm) but although told that the attendant would be on a break for 30 minutes, we gave up and did not use the facility after waiting for 50 minutes. Room service is to be delivered... more

The first room they put me in smelled like it had been used as a high school locker room for the last 5 years. This one, on the "SPG" elite floor is a little better, but still has the smell of a 30+ year old building in need of gutting. Staff is nice and switched me upon my request. I... more

It's the second time in couple months I stayed there and this time the room was better. It's a bit pricy for the type of room but the service was very good and the location not too bad for me meetings. The restaurant should have more choices and I won't have to go in town to get some nice food.... more

I stayed here with a group of colleagues for one night. I agree with those who say be cautious about this hotel - especially since there are so many better ones available. This is a standard, slightly down at the heels mid-size urban hotel. Although it has good size rooms and decent staff, its downsides outweigh the pluses. For example,... more

We stayed here for one night, in order to visit the Museum of Civilization, which is directly across the street (a must-see for anyone visiting the area). We arrived at 1:30 p.m. and were able to check-in immediately. Staff were very helpful and friendly. The room was clean, with amazingly comfortable beds, with lots of pillows. Unfortunately, the room was... more

We were looking for a place to stay in Gatineau that would be reasonably affordable, and close to the sites we wanted to take in and activities we wanted to do. If the place had a whirlpool that would be a bonus. At the time of booking, we thought we'd lucked out. Here we had a "deluxe" room (compared to... more